Recognition Directory Assistance on its Way
ISC Networking & Telecommunications is in the final phase
of testing speech recognition software that will help callers
inside and outside of the University quickly and easily contact
people without the use of a printed phone directory by simply
speaking the name of the person or department they wish to reach.
the system is in place in early October, callers dialing Penn's
main phone number (215-898-5000) between the hours of 5 p.m. and
8 a.m. will be greeted by the Speech Recognition Directory and
asked to speak the complete name of the person or department they
wish to reach. If the system recognizes the name it will route
the call to the appropriate number without disclosing location
or telephone information to the caller. Requests for unrecognized
names will be routed to the standard after-hours greeting.
students, faculty and staff can already take advantage of the
new Speech Recognition Directory any time by calling 6-4242 (or
215-746-4242 from off campus) and following the prompts. First-time
callers to the system should verify that the pronunciation of
their name and routing to their phone number are correct.
Omissions, routing problems, or pronunciation discrepancies should
be reported via
voicemail to (215) 573-9077. Be sure to include the name, telephone
number and a brief description of the required change when reporting