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Upcoming HR Programs

The Division of Human Resources provides opportunities for both professional and personal development. We encourage you to take advantage of the upcoming programs. Visit the Human Resources website at for descriptions and to pre-register online. Registration is required.

Learning and Education Programs

Learn valuable skills through American Management Association (AMA) programs, Brown Bag Matinees, Satellite Broadcasts, and other programs. For questions on L&E programs, call (215) 898-3400 or visit

October 3, 9 a.m.--12:30 p.m., $50; Customer Service at Penn; focuses on the uniqueness of customer service at Penn. Become proficient in handling even the most difficult customer service situations and managing the stress created by such interactions.

October 7, 14, 21, and 28, 9 a.m.--4:30 p.m., $50; Transitioning to Management at Penn; new managers face unique challenges in the workplace. Receive guidance on establishing credibility and authority as a supervisor and learn techniques for managing performance issues.

October 9, 9 a.m.--5 p.m., $50; Franklin Covey's "FOCUS: Achieving Your Highest Priorities"; this productivity workshop for today's high-amperage work environment shows you how to focus on the most important goals and enjoy a greater sense of job satisfaction.

October 15, noon--1 p.m., free; Brown Bag Matinee--"Whale Done!"; discover how to improve your relationships at work in order to become more productive and achieve better results. Learn how to build trust, accentuate the positive, and redirect energy for a more productive outcome.

October 17, 9 a.m.--noon, $50; Introduction to the Meyers-Briggs Type Indicator; taking the MBTI inventory and receiving feedback enhances understanding of yourself, your motivations, your natural strengths, and your potential areas for growth.

October 22 and 23, 9 a.m.--5 p.m., $50; AMA's "How to Sharpen Your Business Math Skills"; this course is useful for those who make business decisions or create, interpret or use math on the job. Sharpen your skills in working with and interpreting numbers, and empower yourself to use numbers to think and act more clearly.

October 24, noon--1 p.m., free; Career Focus Brown Bag --"Get Ready: Prepare for a Successful Job Search"; learn valuable techniques to prepare for a successful job search: your skills profile, resumes and cover letters, developing an advocate network and building your telephone skills.

October 27, 11 a.m.--12:30 p.m., free; Satellite Broadcast--"Execution: Featuring Larry Bossidy"; Chairman and CEO of AlliedSignal, Larry Bossidy uses his firsthand successes to demonstrate the discipline of execution and to teach you how you can implement an execution-based culture within your organization.

Quality of Work Life programs

These workshops are led by an expert from Penn's Employee Assistance Program and Work & Family Services provider. Don't forget to pre-register online at Feel free to bring a 'brown bag' lunch.

September 25, 11:30 a.m.--1 p.m.; Being Your Best: Developing & Projecting Confidence; the underlying perception that we are not good enough is at the core of many fears, anxieties, and insecurities. Learn to start emphasizing your positive strengths.

October 9, 11:30 a.m.--1p.m., free; Blended Families: Building Strong New Households; the face of the American family has changed. Learn how to help your children through the changes, negotiate new family norms, and keep relationships strong.

October 23, 11:30 a.m.--1 p.m., free; Effective Listening and Communication Skills; our perceptions of others and how others understand us are essential to maintaining good relationships at work and at home. Explore various techniques to engage others and effectively deal with issues when they arise.

--Division of Human Resources



  Almanac, Vol. 50, No. 5, September 23, 2003