The Division of Human Resources provides opportunities for professional and personal development. We encourage you to take advantage of the upcoming programs. Visit the Human Resources website at www.hr.upenn.edu for descriptions of the programs and to pre-register online. Registration is required.

Learning and Education Programs

Learn valuable skills through American Management Association (AMA) programs, Brown Bag Matinees, Satellite Broadcasts, and other programs. For questions on L&E programs, call (215) 898-3400 or visit www.hr.upenn.edu/learning.

October 31, noon --1 p.m.; Career Focus Brown Bag--Introduction to "TypeFocus;" assesses personality type to help you better understand yourself and focus on your career goals. Career options are suggested, with extensive background information about job opportunities, training and education needs, and suggestions for resumes and interviews.

November 5, noon--1 p.m.; Brown Bag Matinee --Give'em the Pickle; a fun, motivating look at the most important thing we can do in business…take care of the customer. Pickles are those special or extra things you do to make people happy. The trick is figuring out what your customers want and then making sure they get it.

November 11, 9 a.m.--noon; $50; Writing Efficient E-mail; learn the components of good writing as they pertain to writing e-mail that is clear, concise, active, and well organized. You will learn what makes e-mail writing and etiquette different from any other format of business writing.

November 13, 9--11:30 a.m. or 2--4:30 p.m.; The Cornell Interactive Theatre Ensemble (CITE); an award-winning group of professional actors and facilitators who, through a number of carefully scripted scenarios and follow-up dialogue with their audiences, explore sensitive workplace issues in a safe and open forum.

November 14, noon--1 p.m.; Career Focus Brown Bag--Resume Writing; wondering how to create an effective, dynamic resume? Topics in this video include the importance of focusing on the employer's needs, not your own; how to use powerful assertions; how to inspire and excite the employer; and much more.

November 20 and 21, 9 a.m.--5 p.m., $50; AMA's Confronting the Tough Stuff: Management Skills for Supervisors, learn how to successfully manage timely "real-life" challenges and increase your value and effectiveness as a leader. Now you can prepare for the unexpected with enhanced confidence and problem-solving skills.

Quality of Work Life Programs

The workshops are sponsored by HR and led by an expert from Penn's Employee Assistance Program and Work & Family Services Provider. Pre-register online at www.hr.upenn.edu/quality/workshop.asp. Feel free to bring a ‘brown bag' lunch.

November 6, 11:30 a.m.--1 p.m.; Elder Care 101: How to Plan Before the Crisis; as your parents or relatives age, they experience significant changes, both physically and emotionally. This workshop discussion will help you and your family establish a positive response and sound plan for coping with these changes.

November 20, 11:30 a.m.--1 p.m.; Managing Conflict in the Workplace; gain skills necessary for effectively reducing opportunities for conflict. Learn the styles of conflict resolution and the options for managing conflict when it arises.

Note: For personalized assistance with dependent care issues and personal well-being, contact Penn Behavioral Health, at 1-888-321-4433 or go online to www.hr.upenn.edu/quality/wellness/eap.asp. For questions on QOWL programs, contact Human Resources at orna@hr.upenn.edu or (215) 898-5116.

  Almanac, Vol. 50, No. 9, October 21, 2003