Division of Human Resources provides many opportunities
professional and personal development.
We encourage you to take advantage of the upcoming programs
listed below. Visit
the Human Resources website at www.hr.upenn.edu for
descriptions of the programs and to pre-register
online. Registration is required for all programs.
and Education Programs
skills through American Management Association (AMA) programs,
Brown Bag Matinees, Career Focus Brown Bags, and other programs.
For questions on L&E programs, call (215) 898-3400 or
5, 9 a.m.-12:30 p.m., $50; Customer
Service at Penn; for all
staff who work with customers. The purpose of this workshop
is to help participants handle customer service interactions
in a productive and professional manner.
11, noon-1 p.m.; Career Focus
Brown Bag—TypeFocus Orientation; join
us for an orientation to our self-assessment program, TypeFocus-an
on-line system which uses personality “type” as it relates
to self-awareness and career success. The workshop involves
a demonstration of the on-line system and information about
how to sign up for this service.
16, 19, and 24 (three-session workshop),
9 a.m.-noon, $50; Words at Work—The
Latest in Business Writing; this
participatory writing program is designed to provide you
with an updated, practical, no-nonsense perspective on
today's business writing. Topics include how to become
more comfortable with the writing process and how to develop
appropriateness, clarity, and powerful expression.
17, noon-1 p.m.; Brown Bag
Matinee—What do you say?; fast-paced,
energetic and loaded with excitement, this video puts employees
in the hot seat as they are challenged with more than 30
awkward, intimidating, and sometimes overwhelming customer
situations. It then provides realistic, practical answers
that they can use on the job immediately.
26, noon-1 p.m.; Career Focus
Brown Bag—Salary Negotiation; this
entertaining video gives insight to both sides of salary
negotiations. Learn to prepare for and handle these all-important
conversations. Penn Compensation Specialists will explain
how the process works here and answer your questions.
of Work Life Programs
in collaboration with PBH and Independence Blue Cross, presents
free workshops to enhance your well-being. Don't forget to
pre-register on-line; feel free to bring a ‘brown bag' lunch.
11, 11:30 a.m.-1 p.m.; Managing Stress for a Less
Hectic Life; although there are positive aspects to
stress, it can have a cumulative effect, wearing us down.
Learn to tune into your own signs and symptoms of stress,
and review stress management techniques for a less stressful
18, noon-1 p.m.; Supermarket Smarts; good nutrition
starts in the supermarket; practice becoming healthy shoppers
by modifying current shopping list to be aware of heart
25, 11:30 a.m.-1 p.m.; Navigating Complex Legal
Issues for Elders in your Life; legal problems that
affect the elderly are growing significantly in number;
will discuss the broad legal issues in elder care and how
to find an attorney or other professional to assist in
the planning and care of an elderly relative.
personalized assistance with dependent care issues and personal
well-being, contact Penn's EAP and Work & Family Services
provider, Penn Behavioral Health, at 1-888-321-4433 or at www.hr.upenn.edu/quality/wellness/eap.asp.
Almanac, Vol. 50, No.
February 24, 2004