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The Division of Human Resources provides many opportunities for both professional and personal development. We encourage you to take advantage of the upcoming programs listed below. Visit the Human Resources website at for descriptions of the programs and to pre-register online. Registration is required for all programs.

Upcoming HR Programs

Learning and Education Programs

Learn skills through American Management Association (AMA) programs, Brown Bag Matinees, Career Focus Brown Bags, and other programs. For questions on L&E programs, call (215) 898-3400 or visit

March 5, 9 a.m.-12:30 p.m., $50; Customer Service at Penn; for all staff who work with customers. The purpose of this workshop is to help participants handle customer service interactions in a productive and professional manner.

March 11, noon-1 p.m.; Career Focus Brown Bag—TypeFocus Orientation; join us for an orientation to our self-assessment program, TypeFocus-an on-line system which uses personality “type” as it relates to self-awareness and career success. The workshop involves a demonstration of the on-line system and information about how to sign up for this service.

March 16, 19, and 24 (three-session workshop), 9 a.m.-noon, $50; Words at Work—The Latest in Business Writing; this participatory writing program is designed to provide you with an updated, practical, no-nonsense perspective on today's business writing. Topics include how to become more comfortable with the writing process and how to develop appropriateness, clarity, and powerful expression.

March 17, noon-1 p.m.; Brown Bag Matinee—What do you say?; fast-paced, energetic and loaded with excitement, this video puts employees in the hot seat as they are challenged with more than 30 awkward, intimidating, and sometimes overwhelming customer situations. It then provides realistic, practical answers that they can use on the job immediately.

March 26, noon-1 p.m.; Career Focus Brown Bag—Salary Negotiation; this entertaining video gives insight to both sides of salary negotiations. Learn to prepare for and handle these all-important conversations. Penn Compensation Specialists will explain how the process works here and answer your questions.

Quality of Work Life Programs

HR, in collaboration with PBH and Independence Blue Cross, presents free workshops to enhance your well-being. Don't forget to pre-register on-line; feel free to bring a ‘brown bag' lunch.

March 11, 11:30 a.m.-1 p.m.; Managing Stress for a Less Hectic Life; although there are positive aspects to stress, it can have a cumulative effect, wearing us down. Learn to tune into your own signs and symptoms of stress, and review stress management techniques for a less stressful life.

March 18, noon-1 p.m.; Supermarket Smarts; good nutrition starts in the supermarket; practice becoming healthy shoppers by modifying current shopping list to be aware of heart healthy options.

March 25, 11:30 a.m.-1 p.m.; Navigating Complex Legal Issues for Elders in your Life; legal problems that affect the elderly are growing significantly in number; will discuss the broad legal issues in elder care and how to find an attorney or other professional to assist in the planning and care of an elderly relative.

Note: For personalized assistance with dependent care issues and personal well-being, contact Penn's EAP and Work & Family Services provider, Penn Behavioral Health, at 1-888-321-4433 or at



  Almanac, Vol. 50, No. 23, February 24, 2004