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Automatic Voice Recognition Discontinued June 1

ISC Networking and Telecommunications has been running a trial of an Automatic Voice Recognition service (currently available at (215) 746-4242) that allows callers to interact with an automated attendent, speaking the name of the person whose number they would like to reach. This service can also be reached through the University operators’ after hours menu. During the trial ISC N&T determined that the service offers an unacceptable low accuracy rate. Because of this, the service will be discontinued starting June 1, 2005. Evaluations for a replacement will begin shortly. In the meantime, the University operator service will be backed up with a voice mail menu after hours.

—ISC Networking and Telecommunications

 

 



 
  Almanac, Vol. 51, No. 33, May 24, 2005

ISSUE HIGHLIGHTS:

Tuesday,
May 24, 2005
Volume 51 Number 33
www.upenn.edu/almanac

 

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