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ISC Networking & Telecommunications Services & Rates for FY 2011
December 15, 2009, Volume 56, No. 15

A number of ISC N&T rate changes will go into effect beginning July 1, 2010. These changes result from recommendations made by the Network Planning Task Force, a cross-campus team made up of technology and business staff as well as leaders from administration that discuss and resolve issues surrounding the planning and funding of PennNet. This year’s Task Force recommendations are summarized in the November 16, 2009 presentation located at: www.upenn.edu/computing/group/nptf/2009/nov16/index.htm. If you have any questions or need assistance determining which services you require, please see www.upenn.edu/computing/isc/networking/ or call ISC N&T at (215) 898-2883. All FY’11 ISC N&T rates are available at: www.upenn.edu/computing/isc/networking/rates/.

Highlights of FY 2011 Changes

Networking and Telecommunications aggregate rates (CFS, Ports and PennNet Phone) declined by 17% in FY’10 and have been further reduced by 2% in FY’11.

Central Service Fee

The Central Service Fee, which provides funding for a vast range of services, has seen a downward trend in cost for base services and has been held flat overall from FY’08 to FY’11, despite the addition of 11 new security initiatives.  The Central Service Fee funds budgeted for FY’11 is approximately a 1% reduction from FY’10. This includes funding for all base services and enhancements as well as two additional initiatives: the continuation of the Shibboleth project and central infrastructure for the 2-factor authentication pilot.  The cost containment is possible due to strong vendor negotiations, focused efforts at server virtualization and the deferral of capital expenses for core router and switch equipment.

Infrastructure and Ports

Infrastructure convergence continues with our Next Generation PennNet project.  This strategic investment has proven effective in delivering very high levels of infrastructure, system and service reliability while enhancing network capacity.  All buildings have gigabit Ethernet.  Critical campus buildings have dual gigabit connections.  All campus buildings have gigabit capable desktop connections. Internet2 bandwidth was doubled.  Due to these enhancements, we are able to continue to provide the campus community with the following savings from FY’10:

• 17% reduction in the 10 Megabit rate or $5.00/month

• 29% reduction in the 100 Megabit rate or $5.00/month

• The above infrastructure upgrades have enabled us to lower the gigabit rate in FY’11 from $30/month to $20/month for a 33% cost reduction.

Wireless and Mobility

By the end of FY’10, Penn’s wireless network will expand from 1300 access points to 1700. All APs will be upgraded at no additional costs to the next generation wireless (802.11N) which increases capacity from 54 to 100 Megabits.

E-mail Services

Overall rates reflect a modest increase as continued student migration occurs to external providers, while fixed costs remain constant. Base quota is doubled to 500MB. Additional quota is $1.25/user/month for 250 MB.

E-mail Services (Monthly)

FY 2010

FY 2011

Zimbra—Enhanced Authentication Security



Zimbra—Basic Authentication Security



Microsoft Exchange



Blackberry with Exchange



Forward only service



For a complete description of e-mail services and rates, see

Data Rates (Monthly)

FY 2010

FY 2011

IP Address Fee (CSF)



Port Fees










Wireless Networks

Access Point Installation



Access Point Support Fee

$34.28 for AP, vLAN & port

$34.28 for AP, vLAN & port

* This is an estimate for budgeting purposes. Installations with a larger number of APs tend to have a lower average unit cost. Monthly support costs include equipment capitalization, hardware and software maintenance and staff support.


ISC continues to transition customers from legacy telephony services to PennNet Phone. The monthly rate in FY’11 is reduced by 4% to reflect lower costs for VoIP phones.

ISC continues to waive the $115 installation fee in FY’11 to encourage the conversions to PennNet Phone from legacy telephony services.

At project completion in FY’13, we project that the PennNet Phone project should save as much as 15% annually.

Voice Rates (Monthly)





FY 2011

FY 2010

FY 2011

Centrex line/VoIP line




Phone Set w/maint.
















Usage (Average user)








For a complete description of telephony services and rates, see

Video Rates (Monthly)

FY 2010

FY 2011

PVN Outlet



The Penn Video Productions group offers a full range of production, storage, and distribution services. For a complete description of rates and available services, see www.upenn.edu/video/pvp/.

Videoconferencing Services and Facilities—This service provides a fully-interactive, “virtual meeting” between groups located at geographically separated points. Call (215) 898-9142 or (215) 573-4006 for more information.



Almanac - December 15, 2009, Volume 56, No. 15