Human Resources: Upcoming Programs	Print Issue
December 11, 2012, Volume 59, No. 15

Professional and Personal Development

Improve your skills and get ahead in your career by taking advantage of the many development opportunities provided by Human Resources. You can register for programs by visiting knowledgelink.upenn.edu or by contacting Learning and Education at (215) 898-3400.

Brown Bag Matinee: The FISH! Philosophy to Creating a Positive Workplace; January 10; 11 a.m.–noon; free. Wouldn’t it be nice to have a workplace that’s bursting with energy, excitement and a positive attitude? This captivating video tells the story of Seattle’s famous Pike Place Fish Market and its infectious atmosphere. You’ll get a first-hand look at what great customer service really is and how to turn your workplace into an enthusiastic and rewarding environment.

Emotional Intelligence—The Biggest Predictor of Success…A Learned Skill; January 22; 9 a.m.–noon; $50. Managing your emotions in the workplace can have an enormous impact on your career success. But in order to do it right, you need to perfect your emotional intelligence—and we’ll show you how to do it. This workshop will teach you what it means to be emotionally intelligent and how it can help you build more relationships and success in the workplace. You’ll learn how to manage your emotions in a healthy way and how to use your emotions to improve productivity and overcome obstacles.

Career Focus Brown Bag:  Building a Great Resume; January 25; 1–2 p.m.; free. In today’s competitive job market, a powerful resume is more important than ever. So how do you make yours stand out from the crowd? We’ll tell you! Learn the ins and out of effective resume writing, like how to describe your professional accomplishments and experience, organize information, highlight important details, and market yourself for future opportunities.

—Division of Human Resources