People use various forms of technology in every aspect of their work and most cannot perform vital tasks when technology fails. If help is needed, do you know who to contact?
Contrary to popular belief, there are no generic “computer people” who will fix any issue for a given person at the University. Penn is a decentralized environment and the same is true for IT: Schools and Centers each have their own IT groups that are responsible for providing support to the members of their respective organizations.
Whether you are in need of assistance or just have a question about technology at Penn, your first point of contact is your Local Support Provider, or “LSP.” Your LSP is best equipped to provide you with computing support that is specifically tailored to your environment, and can help connect you to the right IT resources and services available to members of the University. LSPs can help not only with troubleshooting technical problems and issues, but they can also provide valuable assistance and guidance on software installations, network connections, securing your work technology tools, and using technology during work-related travel.