| QUESTION: I can't log into Knowledge Link.
Is my PennKey working? |
ANSWER: You must have a PennKey to
log into Knowledge Link. You can test your PennKey and reset your password
if necessary at the PennKey Support Site.
If your PennKey is working but you can still not log into Knowledge
Link, contact kl_help@lists.upenn.edu |
|
| QUESTION: I can log into Knowledge Link, but can't see
the training I need to complete. |
 |
In order for training classes to appear on your Knowledge
Link screen, it must be assigned to you as either required or optional.
Many required courses are assigned based on information gathered by the
Penn Profiler survey and should automatically
appear on your Required training screen. Other courses are available to
certain departments, schools or centers on the Optional screen.
If you are searching for a particular class and cannot find it, please
contact the appropriate University training
department or course owner to see if it is assigned to you. For general
questions about University training, contact kl_help@lists.upenn.edu. If
you are
looking
for a course
offered by UPHS/Penn Medicine, please contact the
Knowledge
Link
helpdesk
at knowledgelink@uphs.upenn.edu. |
|
| QUESTION: What are the technical requirements for Knowledge Link? |
|
Knowledge Link is supported with the following computing
platforms:
- Windows XP using Internet Explorer 5.5 (or higher), or Firefox 3.x
web browser
- Macintosh OS X 10.5 using a Safari 3.x/4.x or Firefox 3.x web browser
- Flash Player 7 or greater (download).
- Recommended Screen Resolution: 1024 x 768
|
|
| QUESTION: What is the difference between Required and
Optional Training? |
|
Training is assigned as "required" to an individual
or unit based on various regulatory, compliance and administrative needs
of the University. Required training may need to be completed just once, or
may have a recurring periodicity of a certain number of months or years,
depending on regulations. Training will appear on your "Required"
training screen immediately once it is assigned to you. Once you have
completed the required class(es), the they will be listed as complete
in your "Training
Record". For courses with periodicity, a link to the class will reappear
on your "Required" screen one month before the next due date. Depending
on the course settings, you may recieve a reminder email indicating you
need to enroll in the course. It is important that you complete required
training in a timely fashion. Supervisors can run reports on training
compliance, and access to some systems and services may be denied until
training is complete.
Many training classes are also assigned as "optional" for you to enroll
in at your own discretion. You can browse for available training
on your "Optional" screen
in
Knowledge
Link. |
|
| QUESTION: How do I register for training classes? |
|
| Once you have located your class on your "Required"
or "Optional" training menu, click the "enroll/start".
For classroom based training, you will be presented with the dates and
times of the training class(es) that are available to choose from. Click
"enroll" to make your choice. For on-line training, click "enroll" to launch
the on-line module. After you enroll, you will receive a confirmation email
from Knowledge Link. |
|
| QUESTION: What email notification will I receive
about my classes? |
|
When you sign up (enroll) in a classroom or on-line
training class through Knowledge Link, you will receive a confirmation
email indicating
your status (enroll or wait listed, if applicable.) For classroom based
training, you may also recieve additional reminders about the upcoming
class session(s), at the discretion of the course instructor.
Knowledge Link can also send out reminder notices about upcoming or
past-due required training assignments that you may or may not have signed
up for. These notifications are activated at the discretion of the course
owner and may not be recieved for all required classes. It's a good idea
to check your Knowledge Link account periodically to see if you any outstanding
training obligations.
It is important to know that if your email address is not listed in
the online Penn Directory, you will NOT receive email notifications from
Knowledge Link. To add your Penn email
address to the directory, go to http://www.upenn.edu/directories/ and
click
on “Update Directory Listings". You have the option to make
your email visible only to the Penn Community if you wish.
|
|
| QUESTION: How will I know if I've successfully completed my training? |
|
WEB-BASED TRAINING: An entry is created on your
Enrolled screen
and your Training Record when
you first enroll or launch a web-based course. Until you reach the final
screen of
the training to complete the course, it will be listed as "incomplete".
You can "save and exit" the training and resume it later. Once
you complete the course, it will disappear from your "enrolled" screen,
and appear as "complete" in your Training Record.
A printable
Training Certificate may be made available in your Training
Record. If you have completed an on-line module but it is still listed
as incomplete in your training record, read this.
CLASSROOM TRAINING: When you sign up for an Instructor-Led (classroom)
training, an entry is created on your Enrolled screen
and your Training Record. Once you have attended the training,
the instructor will give you credit for the course, and it will appear
as "complete" in your Training Record. A printable
Training Certificate may be made available in your Training Record.
You may also be notified by
email
when credit is given. |
|
| QUESTION: How can I print my Training Certificate from Knowledge
Link? |
|
When you complete an on-line or Instructor-Led (classroom)
training, you will see the course listed as "complete" in your
Knowledge Link Training Record screen. If the course owner has made a certificate available, you will see a small icon to the right of the complete
course listing. Click the icon to view your Training Certificate. Click
Cntrl-P (Windows) or Command-P (Macintosh) to print your Training
Certificate.
NOTE: Not all courses in Knowledge Link are associated with a certificate!
If you do not see a certificate but think there should be one, please contact
the appropriate course owner. |
|
| QUESTION: I have training course(s) that I'd like to offer to University employees
through Knowledge Link. Who should I contact? |
|
| Contact kl_help@lists.upenn.edu to find out how to
offer your University training courses through Knowledge Link. |
|
| QUESTION: My on-line training module won't launch. What's the problem? |
|
| An active Pop-up Blocker is the
most common thing that prevents on-line training from displaying. Check
your browser settings
to be sure
that pop-up windows are allowed: http://www.upenn.edu/computing/help/doc/browser/popup.html
You must also have an up-to-date Flash Player 7 or
greater (version 10 is recommended; download).
The most common reasons that Flash content fails to display are:
Pop-up blockers
3rd Party (non-Adobe) 'Flash Player' Cleaners
some internet utilities perform functions similar to a firewall
and may restrict viewing of ActiveX controls,
and in some cases specifically blocking Flash content in Internet Explorer.
You may wish to check with your LSP to ensure that your firewall or utility
settings are set to allow
ActiveX
controls
and Flash (SWF) content.
|
|
| QUESTION: What version of Flash do I
need to complete training on-line in my web browser? |
|
You must have an up-to-date Flash Player 7
or greater (download).
Knowledge Link supports the following platforms:
- Windows XP using Internet Explorer 5.5 (or higher), or Firefox 3.x
web browser
- Macintosh OS X 10.5 using a Safari 3.x/4.x or Firefox 3.x web browser
- Recommended Screen Resolution: 1024 x 76
|
|
| QUESTION: When I launch my course, I
get a blank or frozen screen. What's wrong? |
|
You must have an up-to-date Flash Player 7
or greater (download)
to view on-line training modules, otherwise you may see a white (blank)
screen when you launch a course. Knowledge Link supports the following
platforms:
- Windows XP using Internet Explorer 5.5 (or higher), or Firefox 3.x
web browser
- Macintosh OS X 10.5 using a Safari 3.x/4.x or Firefox 3.x web browser
- Recommended Screen Resolution: 1024 x 76
Note: opening multiple browser tabs or windows can
dramatically increase the overall memory required to run the browser,
and can contribute to crashing and freezing Flash Player. In some cases,
reducing the number of windows or tabs can
eliminate the crash. |
|
| QUESTION: Can I begin web-based training and return to it later? |
|
| If you launch an on-line training class, you can
click "Save and Exit" to record your progress and return to the course
at a later time. If you do not see a "Save and Exit" button, the course
has not been set up to allow bookmarking. In this case, it is recommended
that you complete the course in a single sitting. |
|
| QUESTION: I completed my on-line (web-based)
training but it is still listed as "incomplete" in my training
record. What to do? |
|
First, be sure you are using a supported computer
platform and browser for Knowledge Link, with an up-to-date version of
Flash Player.
On-line training modules can be require you to view all
the slides in a Flash
presentation
and/or
recieve
a passing
score
on quiz or learning activity in order to receive credit. It is important
that you progress completely through the presentation, as instructed
by the
in-course
guidance.
Once
you reach the final screen in the presentation, close the window of
the training module to return to Knowledge Link. This action submits
your
information back to Knowledge Link, and should update your record to
register your status as "complete" for the course. Occasionally, the connection
between an on-line training course and the Knowledge Link
Learning
Management
System
(LMS)
can be lost
due to a network disruption or a bottleneck in system resources. If you
completed a module but Knowledge Link has not recorded that fact correctly,
please contact the training department or course
owner and notify them of the problem.
TIP: Many on-line courses present you with a "Save
and Exit" button which allows you to save your progress in the course and resume it later.
In longer courses, it is a good idea to save and resume after you have
spent some time in the course. That way, if a disruption occurs, you
will be able to return to the course at the last "saved" point. |
|
QUESTION: How can I see the dates, times
and location of the classroom
session(s) I'm signed up for? |
|
| For your class information, go to your “enrolled” screen.
Find the class listing, and click the link that says “Class
Schedule...” You will see the time and location of the class meetings
that you're enrolled in. |
|
| QUESTION: How can I switch to a different
class section? |
|
| If you have signed up for a class but need to change
to a different scheduled session of a course, first drop the section you're
enrolled in by clicking the "DROP" button on your "Enrolled" training screen.
Then, locate the course on either your "Required" training screen (for
a class that is assigned to you as required and currently due), or your
"Optional" screen. Click the "Enroll" button to see the available class
sections, and click the second "Enroll" button on that screen to sign up
for a different section. |
|
