Getting Help with Penn+Box

Because Penn+Box is a cloud-hosted service, local support is limited to processing requests to enable apps, processing requests for account administration, and processing requests for adjustments to quota. Most support issues related to application functionality or use of the Box service can be addressed by visiting the Community & Help Pages. which provide a comprehensive set of support documentaion and a mechanism for asking questions and requesting service enhancements and features.

LSPs can report issues related to the service performance or application functionality that are impacting a large population to ISC via the Provider Desk for escalation to Box.

Help, tutorials, and web-hosted training at Box.com

Box provides a variety of support resources for end users and help desk technicians.

• For tips and instructions on using Penn+Box features, answers to frequently asked questions, as well as participating in forums, see Community & Help Pages.
• For end-user oriented tutorials and training visit Box User Resources.
• For tutorials and training geared for LSPs, visit Box Admin Resources.

Penn+Box help

• If you need help transitioning to Penn+Box from other cloud storage services like Dropbox, or would like to know more about increasing your Penn+Box storage quota, contact your Local Support Provider (LSP).
  
  
• For answers to the most common questions about the Penn+Box service, including how to request an additional 3rd party app, see the Penn+Box Frequently Asked Questions (FAQ).

What you can and cannot store or share in Penn+Box

• For University guidelines and polices on the type of data you can store or share in Penn+Box as well as an explanation of what the University deems as confidential, sensitive, and proprietary data, see the Box Data Sensitivity and Usage Statement.

Code of conduct

• For the terms of service that govern your access and use of Penn+Box, see the Box Terms of Service Agreement.
  
  
• For other other guidelines and policies governing your use of the University's electronic resources, see Penn's Privacy website.