Getting Help with Penn+Box
Because Penn+Box is a cloud-hosted service, local support is limited to processing requests to enable apps, processing requests for account administration, and processing requests for adjustments to quota. Most support issues related to application functionality or use of the Box service can be addressed by visiting the Community & Help Pages. which provide a comprehensive set of support documentaion and a mechanism for asking questions and requesting service enhancements and features.
LSPs can report issues related to the service performance or application functionality that are impacting a large population to ISC via the Provider Desk for escalation to Box.
Help, tutorials, and web-hosted training at Box.com
Box provides a variety of support resources for end users and help desk technicians.
- For tips and instructions on using Penn+Box features, answers to frequently asked questions, as well as participating in forums, see Community & Help Pages.
- For end-user oriented tutorials and training visit Box User Resources.
- For tutorials and training geared for LSPs, visit Box Admin Resources.
What you can and cannot store or share in Penn+Box
- For University guidelines and polices on the type of data you can store or share in Penn+Box as well as an explanation of what the University deems as confidential, sensitive, and proprietary data, see the Box Data Sensitivity and Usage Statement.
Code of conduct