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LSP Information: Resources & Support

Penn+Box is a cloud hosted service that offers contractually protected additional features and data security. Since ISC does not actually run the Box service, most support related to using the service and its supported apps can be found on the support site.Leaving website

ISC provides administrative support for quota and application components that are specific to the Penn+Box service.

Help, tutorials, and web-hosted training at

Box provides a variety of support resources for end users and help desk technicians.

  • For tips and instructions on using Penn+Box features, answers to frequently asked questions, as well as participating in forums, see Community & Help Pages. Leaving website
  • For end-user oriented tutorials and training visit Box User Resources. Leaving website
  • For tutorials and training geared for LSPs, visit Box Admin Resources. Leaving website


Each user of the Penn+Box service is allotted unlimited storage space.

Apps that are enabled offers dozens of apps that can be used with the service to facilitate collaboration and data management. The Penn+Box service has enabled a sub-set of these applications at the onset of the service. Penn's Box team will continue to evaluate apps to determine supportability and security risks related to each app and will consider requests as they are received.

Requesting additional Apps

If there is an app you are interested in having enabled, you can submit requests via a web-form.

Users who depart from Penn

When a person departs from Penn, his or her account is not automatically deleted from Penn+Box. School and center IT Staff should first make sure any critical data ownership is transferred from the departing staff person's account to another account, after which the account can be deleted.

Contact ProDesk to initiate this process.


Information Systems and Computing
University of Pennsylvania
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Information Systems and Computing, University of Pennsylvania