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Class Mailing Lists - Frequently Asked Questions


How do I know if a list has been created for my class?
Use the "List your classlists" selection from the Classlist Request Menu to see a list of classlists that have been built for you. If you do not see your class on this list, use the "Classlists not built" selection from the menu and check for your class on that report. If your class appears on that report, there are two reasons why we could not build a classlist for your class:
  1. We could not find an email address in the Penn Directory for you.
    1. You can use the Faculty/Staff Directory Update Form to enter your email address in the Penn Directory.
  2. You are not listed as the instructor for the class or there was no specific instructor listed for the class in SRS.
    1. You will need to go to your departmental business administrator to have SRS update the record before a classlist can be built.
If you don't have authorization to use the Classlist Request Menu, please contact your school's classlist administrator.


How do I send mail to my list?
To send mail to your list, you will need to know your classlist name. If you are unsure of your classlist name, you can use the "List your classes" selection from the Classlist Request Menu to get a list of the classlists that have been built for you.

Once you know your classlist name, create the email message and send it to: [classlist name]@lists.upenn.edu


How can I make someone else a "co-owner" of my list?
The "Change options" selection from the Classlist Request Menu will allow to add a new owner for your classlist.


What are the default mail settings for my list?
Each school has determined the default settings for the classlists. There are five default profiles for classlists. Which profile was used to create your classlist, depends on your school. As the list owner, you can change your list options by using the "Change options" selection from the Classlist Request Menu.


I can send mail to the list but none of my students can. How can all of my students send mail to the list?

Some schools have defined their default profile for classlists so that only the faculty instructor can send mail to the list. To enable all students subscribed to the list to be able to send mail to the list, the faculty instructor must "activate" the list, using the "Activate a classlist" selection from the Classlist Request Menu.


How can I see who is subscribed to the list?
You can use the "List members" selection from the Classlist Request Menu to see a full listing of members subscribed to your classlist.


One of my students isn't subscribed to the list. What should I do?
You need to verify that the student is not subscribed by using the "List members" selection from the Classlist Request Menu.

If the student was not subscribed because we could not find an email for the student, the student's name will appear in the third section of the report that you will receive after submitting your request, "Students with Email Address Problems". Along with the student's name will be a 2-character code that will help to explain why we could not find an email address for that student. You may need to contact your classlist administrator for help in solving this problem.

If the student's name does not appear on this list, the student is not enrolled in the class according to the data that was extracted from the Data Warehouse. You must go to your departmental business administrator to have SRS correct this problem.


How can I add members to my list?
The classlist process automatically rebuilds the list each morning, Tuesday-Saturday, adding the faculty instructor and all students enrolled in the class after querying the updated Data Warehouse database. To add someone who is not enrolled in the class, such as a teaching assistant, you must use the "Add a member" selection from the Classlist Request Menu.


How can I delete members from my list?
You can only delete members that have been added through the Classlist Request Menu. To delete any of those members, please use the "Delete a member" selection from the form. You cannot delete members who have been automatically added by querying the class enrollment. The nightly rebuild of the classlists after querying the Data Warehouse should delete all students who have dropped the course. If a student is subscribed to your list who should not be subscribed, you must go to your departmental business administrator to have that student removed from the class enrollment by SRS.


One of my students isn't receiving copies of the messages. What's wrong?
If one of your students isn't receiving mail and you're also getting error messages from LISTSERV about bounced messages for this student, then there is a problem with the student's email address as it appears in the Penn Directory. The student will have to go to his/her school's computing center to correct the problem.

If you are not receiving bounced error messages from LISTSERV about this student, see this document's section on students not being subscribed to the list.


How can I get a copy of messages that were sent to the list?
We do archive all messages that have been sent to each classlist and store these messages monthly. If you would like to get a copy of messages that were sent to a list for a particular month, send a message to "listserv@lists" and in the body of the message put get [listname].logYYMM, specifying the name of your list and the year and month that the messages were sent.

For example, if you are looking for all messages sent to HIST407-401-09A for October, 2009, you would send a message to "listserv@lists" and put in your message

get hist407-401-09c.log0910


What are these error messages about "User unknown"?
If you receive an error message that reports "User unknown", there is a problem with that member's email address. If you used the Classlist Request Menu to add this member, you will have to use the "Delete a members" selection from that form to delete the existing subscription and then add the member again with the corrected email address.

If the member was automatically subscribed to the classlist through the classlist process, the student will have to go to his/her school's computing center to have the Penn Directory entry corrected.

You may also receive an error message that the list itself is the unknown user.


   ----- The following addresses had permanent fatal errors -----
   test001-001-09a@lists.upenn.edu

   ----- Transcript of session follows -----
   ... while talking to nisc1.upenn.edu.:
   >>> RCPT To:
   <<< 550 ... User unknown
   550 test001-001-09a@lists.upenn.edu... User unknown

   --FAA21482.893670902/pobox.upenn.edu
   Content-Type: message/delivery-status

   Reporting-MTA: dns; pobox.upenn.edu
   Arrival-Date: Mon, 27 Apr 2009 05:55:02 -0400 (EDT)

   Final-Recipient: RFC822; test001-001-09a@lists.upenn.edu
   Action: failed
   Status: 5.1.1
   Remote-MTA: DNS; nisc1.upenn.edu
   Diagnostic-Code: SMTP; 550 ... User unknown
   Last-Attempt-Date: Mon, 27 Apr 2009 05:55:02 -0400 (EDT)
If you receive an error message like this from LISTSERV saying that the list is the unknown user, this means that LISTSERV knows about the list but the mail server that LISTSERV is using does not, please report this problem to lists-help@isc.upenn.edu immediately.
What are these strange error messages about the "Sender"?
One of your list members forwards a mail message to the list and you receive the following error message:
   From LISTSERV@LISTS.UPENN.EDU Fri Sep 20 07:15:59 2010
   Message-Id: <201009201115.HAA19322@nisc7.upenn.edu>
   Date:         Fri, 20 Sep 2010 07:15:57 -0400
   From: "L-Soft list server at ISC Classlists (1.8b)"
              
   Subject:      TEST101-001-10C: error report from ISC.UPENN.EDU
   To: John Doe  
   X-LSV-ListID: None
   Status: RO

   The enclosed message, found in the TEST101-001-10C mailbox and shown under
   the spool ID 185932 in  the system  log, has  been identified as  a
   possible  delivery error notice  for  the following  reason:
   "Sender:", "From:" or "Reply-To:" field pointing to the list has
   been found in mail body.

   -------------------- Message in error (33 lines) ----------------
   Message-Id: <201009201116.HAA20761@pobox.upenn.edu>
   Subject: Testing (fwd)
   To: test101-001-10c@lists.upenn.edu
   Date: Fri, 20 Sep 2010 07:16:05 -0400 (EDT)
   From: johndoe@someaddres.edu (John Doe)


   Original message sent from John Doe
   > From owner-test101-001-10c@LISTS.UPENN.EDU  Fri Sep 20 07:15:03 2010
   > Message-ID:  <201009201114.HAA11452@websrvcs.upenn.edu>
   > Date:         Fri, 20 Sep 2010 07:14:51 -0400
   > Reply-To:  Test List 
   > Sender:  Test List 
   > From: John Doe 
   > Subject:      Testing
   > To: Multiple recipients of list TEST101-001-10C 
   >
   > This is a test.
   >

   I'm trying to forward this message.
When forwarding a message, the original header is included in the forwarded message. LISTSERV will not permit forwarding the original header since this may cause a looping problem depending on how your mailer handles forwarding messages. In order to send a forwarded message, your list member must delete the original mail header before sending to the list.

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