Principle 3 - Cost-effectiveness
Information technology must contribute to the cost-effectiveness of the business
functions it supports and must be cost-effective from the perspective of the
University as a whole.
Penn seeks to minimize administrative costs so that savings can be applied to
research and instruction.
- Improving a business process before making an information technology investment
to support that process will yield greater return on investment.
- Cost/benefit guidelines and methods for establishing objective measures,
quantify and weighing selection criteria, etc., must be institutionalized.
Consider all life-cycle costs of acquisition, development, maintenance, use,
training, support and retirement.
- Penn needs tools to measure captured savings from information technology
investments so these savings can be properly redirected.
Information Systems and Computing, University of Pennsylvania