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Principle 3 - Cost-effectiveness

Information technology must contribute to the cost-effectiveness of the business functions it supports and must be cost-effective from the perspective of the University as a whole.


Penn seeks to minimize administrative costs so that savings can be applied to research and instruction.


  • Improving a business process before making an information technology investment to support that process will yield greater return on investment.
  • Cost/benefit guidelines and methods for establishing objective measures, quantify and weighing selection criteria, etc., must be institutionalized. Consider all life-cycle costs of acquisition, development, maintenance, use, training, support and retirement.
  • Penn needs tools to measure captured savings from information technology investments so these savings can be properly redirected.

Information Systems and Computing
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