Principle 6 - Training and support.
Penn must put sufficient effort into ongoing support of its information technology
assets. Skills and experiences from across the University must be leveraged and
communication channels opened.
Full and proper used of information technology increases productivity and provides
the best return on investment
- Training and support should be provided at the organizational levels that
are most productive and cost-effective. In general "central" training and
support is most valuable when coordination is required or when economies
of scale are possible while "local" training and support is most valuable
when local knowledge or insight is required or when cost-savings can be realized.
- Information technology programs and projects must plan for ongoing training,
support, and communication channels.
- Greater reliance on standards for information technology will allow training
to be more transferable from job to job and assignment to assignment.
Information Systems and Computing, University of Pennsylvania