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Principle 6 - Training and support.

Penn must put sufficient effort into ongoing support of its information technology assets. Skills and experiences from across the University must be leveraged and communication channels opened.

 Rationale

Full and proper used of information technology increases productivity and provides the best return on investment

 Implications

  • Training and support should be provided at the organizational levels that are most productive and cost-effective. In general "central" training and support is most valuable when coordination is required or when economies of scale are possible while "local" training and support is most valuable when local knowledge or insight is required or when cost-savings can be realized.
  • Information technology programs and projects must plan for ongoing training, support, and communication channels.
  • Greater reliance on standards for information technology will allow training to be more transferable from job to job and assignment to assignment.
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