Principle 24 - Process owners.
Process owners are responsible for developing and maintaining the standards,
structures, and business applications that ensure the quality and cost-effectiveness
of specific administrative processes.
 Rationale
Delivery of administrative information at Penn does not fully meet current or
future needs, including decision support. One reason is the fragmentation of
administrative processes, which Penn has tended to bound by organizational unit,
rather than by desired end result. The President, Provost, and Executive Vice
President have called for a less fragmented, more streamlined approach to Penn's
administrative processes and are requiring accountability within that framework.
Implications
- The President delegates to the Provost and Executive Vice President responsibility
and accountability for Penn's administrative processes. They, in turn, designate
process owners.
- Owners will be named for broadly conceived processes such as "payroll," "fund
raising" and "registration" as well as for the overall management process for
each of Penn's primary assets, for example, "information, "finances," and facilities.
In Penn's decentralized environment, schools and administrative centers are
responsible for much of the day-to day management, funding, and operation of
portions of these administrative processes. Standards and structures must be
flexible enough to allow for this decentralized operation and accountability.
- Process owners are responsible for developing policies, standards, methods,
tools, and infrastructure that help ensure that the process itself as well
as any business applications that support the process meet the needs of the
various constituents, meet the requirements of external regulators, and are
cost-effective. A process owner relies heavily on leadership, coordination,
education, training, advocacy, communication, incentives, and forums for negotiating
conflicting viewpoints. Process owners investigate, broker, and communicate
the needs of the various constituencies.
- Process owners work with the appropriate data stewards to ensure that the
quality and security of the data used by the process and its supporting business
applications are preserved.
- Policies must be developed to define the roles and responsibilities of process
owners and guidelines for their appointment.
- Policies must be developed to define the roles and responsibilities of process
owners and guidelines for their appointment.
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