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Principle 24 - Process owners.

Process owners are responsible for developing and maintaining the standards, structures, and business applications that ensure the quality and cost-effectiveness of specific administrative processes.


Delivery of administrative information at Penn does not fully meet current or future needs, including decision support. One reason is the fragmentation of administrative processes, which Penn has tended to bound by organizational unit, rather than by desired end result. The President, Provost, and Executive Vice President have called for a less fragmented, more streamlined approach to Penn's administrative processes and are requiring accountability within that framework.


  • The President delegates to the Provost and Executive Vice President responsibility and accountability for Penn's administrative processes. They, in turn, designate process owners.
  • Owners will be named for broadly conceived processes such as "payroll," "fund raising" and "registration" as well as for the overall management process for each of Penn's primary assets, for example, "information, "finances," and facilities. In Penn's decentralized environment, schools and administrative centers are responsible for much of the day-to day management, funding, and operation of portions of these administrative processes. Standards and structures must be flexible enough to allow for this decentralized operation and accountability.
  • Process owners are responsible for developing policies, standards, methods, tools, and infrastructure that help ensure that the process itself as well as any business applications that support the process meet the needs of the various constituents, meet the requirements of external regulators, and are cost-effective. A process owner relies heavily on leadership, coordination, education, training, advocacy, communication, incentives, and forums for negotiating conflicting viewpoints. Process owners investigate, broker, and communicate the needs of the various constituencies.
  • Process owners work with the appropriate data stewards to ensure that the quality and security of the data used by the process and its supporting business applications are preserved.
  • Policies must be developed to define the roles and responsibilities of process owners and guidelines for their appointment.
  • Policies must be developed to define the roles and responsibilities of process owners and guidelines for their appointment.

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