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Service Alerts

Exchange, Forward-Only, and Zimbra Service Alert

October 10, 2014 - 4:10pm: The issue is resolved, but we will continue to monitor it.
3:30pm - We're having a problem with the central mail router. Creating new entries, or editing current entries is not possible, breaking account creation for Zimbra, Exchange, and Forward-Only. We are aware of the issue and are investigating.

Zimbra Service Alert

10/7/2014, 1:45pm - Beginning at 1:13pm one of our four mailbox servers was experiencing some memory problems. The portion of our users whose mailbox resides on that server may have notices some decrease in response time. We restarted Zimbra on that server and things appear to be back to normal. We will continue to monitor the situation.

ISC Networking and Telecommunications Email Service - Administrative Responsibility

ISC Networking and Telecommunications provides email service for various departments and schools across the University.

Each department that has email accounts on the ISC Networking and Telecommunications server must have at least one administrator and not more than five administrators who can assume responsibility for managing the email accounts using local tools developed by ISC Networking and Telecommunications. Administrators should have some familiarity with supported email clients and at least a cursory understanding of University processes.

While the administrator is the first line of support for the email user and should try to resolve the user's email problem, an administrator can escalate any problem to ISC Networking and Telecommunications staff by submitting a request for assistance from the ProDesk web site.

Departments and schools can also opt for "full-service" accounts where ISC Technology Support Services will provide email administration services for an additional cost per account.

Account management responsibilities

Both our Exchange and Zimbra email services provide a web application to help with account management. Functions available through our account management tool include:
  • creating accounts
  • deleting accounts
  • reinstating accounts
  • resetting passwords
  • managing quotas
  • unlocking accounts
Links to these applications are available from the email service web site.

An administrator should also be prepared to help users in the following areas:

University processes

The following are University processes with which you may have to be familiar:


Information Systems and Computing
University of Pennsylvania
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Information Systems and Computing, University of Pennsylvania