Results of our service monitoring of components of the PennO365 service are now available along with the rest of our monitoring of ISC services on the Current Service Status link above. We are still working on making available Microsoft service announcements about the service.
ISC Networking and Telecommunications Email Service - Administrative
ISC Networking and Telecommunications provides email service
for various departments and schools across the University.
Each department that has email accounts on the ISC Networking and Telecommunications server
must have at least one administrator and not more than five
administrators who can assume responsibility for
managing the email accounts using local tools developed by ISC
Networking and Telecommunications. Administrators should have
some familiarity with supported email clients and
at least a cursory understanding of University processes.
While the administrator is the first line of support for the email
user and should try to resolve the user's email problem,
an administrator can escalate any problem to ISC Networking and
Telecommunications staff by submitting a request for assistance from the ProDesk web site.