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Service Alerts

2/5/2016, 9:45 - The four Zimbra mailbox servers starting alarming and demonstrated performance issues beginning at 9:15am. We have restarted the service and alarms are clearing. We are still investigating the root cause and will report back when we have more information.


Update - 12/01/2105, 3:45pm - The database recovery is complete and queued mail is now being delivered. All users should now be able to access the service.

Update - 12/01/2015, 2:50pm - We've found the problem and the database for that mail server is rebuilding, replaying transactions. We estimate that it may take up to an hour for the database to rebuild.

12/01/2015, 2:00pm - A portion of our Exchange users are unable to reach their mailboxes as one of the mailbox servers is experiencing a hardware error. We are investigating. Mail sent while the mailboxes are unreachable will queue and be delivered when the server is again available.

ISC Networking and Telecommunications Email Service - Administrative Responsibility

ISC Networking and Telecommunications provides email service for various departments and schools across the University.

Each department that has email accounts on the ISC Networking and Telecommunications server must have at least one administrator and not more than five administrators who can assume responsibility for managing the email accounts using local tools developed by ISC Networking and Telecommunications. Administrators should have some familiarity with supported email clients and at least a cursory understanding of University processes.

While the administrator is the first line of support for the email user and should try to resolve the user's email problem, an administrator can escalate any problem to ISC Networking and Telecommunications staff by submitting a request for assistance from the ProDesk web site.

Departments and schools can also opt for "full-service" accounts where ISC Technology Support Services will provide email administration services for an additional cost per account.

Account management responsibilities

Both our Exchange and Zimbra email services provide a web application to help with account management. Functions available through our account management tool include:
  • creating accounts
  • deleting accounts
  • reinstating accounts
  • resetting passwords
  • managing quotas
  • unlocking accounts
Links to these applications are available from the email service web site.

An administrator should also be prepared to help users in the following areas:

University processes

The following are University processes with which you may have to be familiar:


Information Systems and Computing
University of Pennsylvania
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