Exchange, Forward-Only, and Zimbra Service Alert
October 10, 2014 - 4:10pm: The issue is resolved, but we will continue to monitor it.
3:30pm - We're having a problem with the central mail router. Creating new entries, or editing current entries is not possible, breaking account creation for Zimbra, Exchange, and Forward-Only. We are aware of the issue and are investigating.
Zimbra Service Alert
10/7/2014, 1:45pm - Beginning at 1:13pm one of our four mailbox servers was experiencing some memory problems. The portion of our users whose mailbox resides on that server may have notices some decrease in response time. We restarted Zimbra on that server and things appear to be back to normal. We will continue to monitor the situation.
ISC Networking and Telecommunications Email Service - Administrative
ISC Networking and Telecommunications provides email service
for various departments and schools across the University.
Each department that has email accounts on the ISC Networking and Telecommunications server
must have at least one administrator and not more than five
administrators who can assume responsibility for
managing the email accounts using local tools developed by ISC
Networking and Telecommunications. Administrators should have
some familiarity with supported email clients and
at least a cursory understanding of University processes.
While the administrator is the first line of support for the email
user and should try to resolve the user's email problem,
an administrator can escalate any problem to ISC Networking and
Telecommunications staff by submitting a request for assistance from the ProDesk web site.
Departments and schools can also opt for "full-service" accounts where
ISC Technology Support Services will
provide email administration services for an additional cost per account.
Account management responsibilities
Both our Exchange and Zimbra email services provide a web application to help with account management.
Functions available through our account management tool include:
Links to these applications are available from the email service web site.
- creating accounts
- deleting accounts
- reinstating accounts
- resetting passwords
- managing quotas
- unlocking accounts
An administrator should also be prepared to help users in the following
- using mail clients
- setting passwords
- forwarding mail messages
- setting vacation messages
- cleaning up files to maintain disk quotas
- creating a PennKey and password
The following are University processes with which you may have to
Information Systems and Computing, University of Pennsylvania