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ISC Networking and Telecommunications Microsoft Exchange Service

ISC Networking and Telecommunications offers a Microsoft Exchange 2010 service for schools and centers at the University that elect to purchase the service.

If your department or school is interested in acquiring this service on the ISC Networking and Telecommunications server, please ask your Local Support Provider (LSP) to contact In order to get you started, we'll need: (1) a budget code and (2) list of PennNames for users who require access to Account Management.


  • Integrated Email, Calendaring, Tasks, and Contacts using the following clients:
    • Windows: Outlook 2010, Outlook 2007, Outlook Web App (full)
    • Mac OS X: Entourage 2008, Outlook 2011 for Mac, Outlook Web App (light)
    • Handhelds: Windows Mobile 5.0/6.0, Windows Phone 7, BlackBerry, Palm + Exchange ActiveSync (for calendar/contacts)
    See the Feature Matrix for a full list of features supported by each client.
  • Email using any supported IMAP or POP client (see the Supported Products page for the current list of Email clients).
  • addressing, in addition to and the option of other hosted domains.
  • Virus scanning and spam filtering of all email
  • Mobile Access from supported handheld devices.
  • Unified Messaging for PennNet Phone subscribers
  • 1 GB disk quota for all, email, calendaring, tasks, and contacts items
  • Additional disk quota for a fee (see Rates page), up to 4 GB max quota
  • Please note that the size of any individual mail message that is sent or received cannot be greater than 30MB.
  • Self-service restores of deleted items using Outlook 2007/2010 and Outlook Web App "Restore Deleted Items" feature
  • File restoration (not yet available - see How do I get data restored for details) to complement self-service method
  • Account Management for Local Support Providers (LSPs) to create, modify and view accounts they manage.

Service Alerts

Results of our service monitoring of components of the PennO365 service are now available along with the rest of our monitoring of ISC services on the Current Service Status link above. We are still working on making available Microsoft service announcements about the service.

Update: 9/23/2016 11:30am We originally reported that the message delay problem was affecting mail being sent between PennO365 users. We later saw message delays for other scenario. Our vendor has not yet responded on this issue but we are not seeing the delays today.

9/22/2016 1:30pm - [Reported for the PennO365 service] We have seen isolated reports of mail delays for messages from one PennO365 user to another PennO365 user. It appears that the delay is happening with our message sanitation vendor and we have opened a ticket with them. We will send updates as they become available.


Information Systems and Computing
University of Pennsylvania
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