ISC Networking and Telecommunication Email Help for Account Administrators

Mail delays

Account Administration

• Account management for account administrators - PennKey authentication required
• Account management help - document being updated
• Administrative responsibility
• Email administration service
• Routine messages sent to users

Services

• Request text messaging service alerts
• Current Pobox service status
• Services offered
• Basic/Enhanced service levels
• User account services - PennKey authentication required
• Mailing lists
• Web features
• Webmail
• Spam filtering
• Virus scanning
• Autoquota
• Forward-only accounts
• Transitioning non-email services

User documentation

• Help for users
• FAQ
• Sample of user password change screens
• Sample of user account creation screens

Miscellaneous

• Pricing
• Announcement archives
• Supported products
• Virus information