What do I do with the virus reports that I'm receiving?
We mail out to administrators a summary of the virus messages that
are being quarantined for accounts for which the administrator is responsible
Monday through Friday.
The data shown for each account includes:
[account] [date oldest msg] [date newest msg] [number of quarantined messages].
For example:
joeuser | Nov 13 9:19 AM | Dec 10 8:56 PM | 7
This report is being mailed to you to help you in any instance where one of
your users may think that an email message may have mistakenly been quarantined.
Messages containing viruses are quite dangerous and should be left in the
quarantine but there is a possibility that a message was mistakenly identified
as containing a virus or even that a user may want the message regardless of
the virus that it may contain.
If a user thinks that an email is missing, you can look at your report
and determine if any mail has been quarantined for that user. You can get
a detailed report on the quarantined messages by using the "Report" function
of the account management application and choosing the "Virus scanning report".
The detailed report contains the summary line that is mailed to you
followed by: [truncated recipient address] [Date sent] [Pen #] [truncated sender address] [quarantine status] [virus].
For example:
joeuser | Nov 13 9:19 AM | Dec 10 8:56 PM | 7
joeuser@mail.me Nov 13 9:19 AM 3384867_1068733165 user@comcast.net Q W32/Klez@MM
joeuser@mail.me Nov 16 9:52 AM 3384866_1068994308 user2@comcast.net Q W32/Klez@MM
joeuser@mail.me Nov 17 9:42 AM 3384867_1069080096 someone@comcast.net Q W32/Klez@MM
joeuser@mail.me Nov 18 10:26 PM 3384868_1069212357 user2@comcast.net Q W32/Klez@MM
joeuser@mail.me Nov 19 9:38 AM 3384870_1069252674 user2@comcast.net Q W32/Klez@MM
joeuser@mail.me Nov 21 9:08 AM 3384866_1069423650 user@comcast.net Q W32/Klez@MM
joeuser@mail.me Dec 1 9:35 AM 3384869_1070289309 user@comcast.net Q W32/Klez@MM
If you find a message that looks like the message that the user wants, you
should make note of the Pen # and the suspected virus that the message contains. Send mail to the ProDesk,
include the Pen #, and request that the message be released. Please make sure
that the user is guarded against viruses before making such a request and continue to work with the user when the message is opened.
An indidivual can view his/her own list of quarantined messages from the
account services application.
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