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Email Services - Frequently Asked Questions:
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Zimbra briefcase problem
Zimbra includes a feature called the briefcase, which allows a user to store documents in their Zimbra account.
Unfortunately, the version we are currently running contains a bug that makes it difficult to do this. For some users, once a
document is stored in the account, they will only be able to access this document by using the column browser view
and clicking on the name of the document in the right-side column. Double clicking the document name, or attempting to access the
document in another briefcase view, will result in a prompt for a username and password, which then produces an error message
saying that the document cannot be accessed.
This may also affect document sharing between users.
Zimbra has verified that this is a bug in the version that we are running and has corrected it in a future version of the
software. We will be deploying this version, with the briefcase bug correction, as soon as it is feasible to do so.
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