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Email Services - Frequently Asked Questions:
General Information
Zimbra
Exchange
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Search the FAQ:
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How do I reset or change my Zimbra account password ?
Connect to Zimbra account
services at http://zimbra.upenn.edu to change or reset your password.
Log in to Account Services.
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Log in to Account Services at http://zimbra.upenn.edu using your PennKey and PennKey password.
- You need to make sure you have chosen Account Services and NOT the default Webmail option.
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Click Submit.
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Select your account.
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Select the account you need to change or reset a password.
If you are entitled to administer multiple accounts, they
will all appear in the dropdown menu on this page.
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Choose your account from the dropdown menu if it is
not already up there then click Continue.
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Select the password reset page.
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Choose Reset Password.
It's the second option across the top.
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Choose your new password.
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Enter a password.
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When you are done, click on the "Reset Password"
button.
If your password is being rejected, try creating
a new one based on the following guidelines. A
password must contain:
- 6-16 characters
- A mix of upper and lower case letters
- At least one numeral or special character
- No words that can be found in a dictionary that includes common hacker terms
Bad password examples: David09, #treehouse
Good password examples: D@v!d09, Tr33h0u$e
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If necessary, enter your new password into your email client.
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Sometimes the password you choose doesn't quite
match the password your email program remembers.
If you're asked for a password, make sure you enter
the one you just created in Zimbra Account Services.
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