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Email Services - Frequently Asked Questions:
General Information
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How long are messages kept in my "Junk" folder?
Messages are kept in the "Junk" folder for 14 days by default. End-users can change the retention period by using Zimbra Account Services:
Unlike our old email service where messages were deleted from the "Junk"
folder once a night, there is an ongoing process that determines if
messages are older than the specified retention period and messages
are being deleted throughout the day.
The time when the messages are purged from the system is not predictable.
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