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Service Alerts

Update, 5:50am - We received word from our vendor that the fix has been implemented. We are seeing normal delivery of new messages. Messages that had been queued during this period are now being delivered and it might take another 30 minutes to deliver the entire backlog.

8/21/2014, 5:00am - Starting at approximately 4:00am both Exchange and Zimbra are experiencing up to a 90 minutes delay on mail delivery of incoming mail due to problems being experienced by our mail sanitation vendor. We have received notification from Message Labs that they have discovered the problem and are working on a solution. They predict that the implementation of the solution should take about one hour.

ISC Networking and Telecommunications Email Service - Security Tips

From the ISC Information & Security Office:

While Penn may be closed for the winter break, most of us will continue to use our computers for business and pleasure. Don't let the holiday rush allow you to drop your guard. Below are 7 simple tips to help you identify and avoid phishing scams and to work securely off-campus during the Break.

Phishing:

  • No organization at Penn will ever ask you for your username and password via e-mail.
  • Double-check the URL of any websites you are being told to click on in e-mail messages, especially if once directed there, you are asked to login. Be suspicious if the message claims to be from Penn, but the URL goes to a .com, .org, .net, etc. address.
  • If you believe you have mistakenly clicked on a link or otherwise disclosed private information in a phishing attack, immediately change your e-mail and PennKey passwords.

Working Remotely:

  • Make sure you are working on a computer that has software with up-to-date security patches, the firewall setting turned on, and antivirus software installed.
  • Use a dedicated computer that no one else uses. If that's not possible, use Remote Desktop to reach your campus computer.
  • Don't use unsecured wireless hot spots at hotels, airports, coffee shops or other public areas.
  • Be especially careful about what data you store on portable devices, since they are more easily lost and stolen. Consider encryption or remote file deletion.
For more details, see:
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Information Systems and Computing
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