2/5/2016, 9:45 - The four Zimbra mailbox servers starting alarming and demonstrated performance issues beginning at 9:15am. We have restarted the service and alarms are clearing. We are still investigating the root cause and will report back when we have more information.
Update - 12/01/2105, 3:45pm - The database recovery is complete and queued mail is now being delivered. All users should now be able to access the service.
Update - 12/01/2015, 2:50pm - We've found the problem and the database for that mail server is rebuilding, replaying transactions. We estimate that it may take up to an hour for the database to rebuild.
12/01/2015, 2:00pm - A portion of our Exchange users are unable to reach their mailboxes as one of the mailbox servers is experiencing a hardware error. We are investigating. Mail sent while the mailboxes are unreachable will queue and be delivered when the server is again available.
ISC Networking and Telecommunications Email Service - Security Tips
From the ISC Information & Security Office:
While Penn may be closed for the winter break, most of us will
continue to use our computers for business and pleasure. Don't let the
holiday rush allow you to drop your guard. Below are 7 simple tips to
help you identify and avoid phishing scams and to work securely
off-campus during the Break.
- No organization at Penn will ever ask you for your username and
password via e-mail.
- Double-check the URL of any websites you are being told to click on
in e-mail messages, especially if once directed there, you are asked
to login. Be suspicious if the message claims to be from Penn, but the
URL goes to a .com, .org, .net, etc. address.
- If you believe you have mistakenly clicked on a link or otherwise
disclosed private information in a phishing attack, immediately change
your e-mail and PennKey passwords.
For more details, see:
- Make sure you are working on a computer that has software with
up-to-date security patches, the firewall setting turned on, and
antivirus software installed.
- Use a dedicated computer that no one else uses. If that's not
possible, use Remote Desktop to reach your campus computer.
- Don't use unsecured wireless hot spots at hotels, airports, coffee
shops or other public areas.
- Be especially careful about what data you store on portable
devices, since they are more easily lost and stolen. Consider
encryption or remote file deletion.