Update - 8:30pm We have addressed the immediate problem with the mailbox server by reducing load and allowing the server to get back to steady state. Access to the server was restored at 6:30pm and we have been closely monitoring the server for the past two hours. We will continue to monitor the situation throughout the weekend and will take more steps to redistribute load in the very near future.
Update - 3:00pm We opened a trouble ticket with our vendor.
1/27/2017, 9:00am We are experiencing performance problems with one of the four mailbox servers for the zimbra email service. Users whose mailboxes are on this one server may be able to access their mail intermittently while we are investigating and debugging but overall will not be able to access mail. We will continue our investigation.
Exchange Service Alerts
Update: 11/9/2016, 4:00pm - Database access is now reinstated including for the Exchange Account Management application.
Update: 11/9/2016, 2:45pm - Access to all mailboxes should be fixed now.
The database connectivity to mailboxes is once again working. Unfortunately, this database connectivity problem also affected the Exchange Account Management application and that application continues to be down. We do not expect that the application will be available again until later this evening.
Update: 11/9/2016, 2:00pm - We are still investigating the problem which is affecting a portion of our users. Some users will continue to experience problems connecting to the mailbox database as we continue our investigation.
We will share updates as we can.
11/9/2016, 11:45am - A portion of our Exchange users are failing to connect to the Exchange OWA. We are aware of the problem and are running a cleanup program to restore access.
ISC Networking and Telecommunications Email Service - Security Tips
From the ISC Information & Security Office:
While Penn may be closed for the winter break, most of us will
continue to use our computers for business and pleasure. Don't let the
holiday rush allow you to drop your guard. Below are 7 simple tips to
help you identify and avoid phishing scams and to work securely
off-campus during the Break.
- No organization at Penn will ever ask you for your username and
password via e-mail.
- Double-check the URL of any websites you are being told to click on
in e-mail messages, especially if once directed there, you are asked
to login. Be suspicious if the message claims to be from Penn, but the
URL goes to a .com, .org, .net, etc. address.
- If you believe you have mistakenly clicked on a link or otherwise
disclosed private information in a phishing attack, immediately change
your e-mail and PennKey passwords.
For more details, see:
- Make sure you are working on a computer that has software with
up-to-date security patches, the firewall setting turned on, and
antivirus software installed.
- Use a dedicated computer that no one else uses. If that's not
possible, use Remote Desktop to reach your campus computer.
- Don't use unsecured wireless hot spots at hotels, airports, coffee
shops or other public areas.
- Be especially careful about what data you store on portable
devices, since they are more easily lost and stolen. Consider
encryption or remote file deletion.