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Service Alerts

Zimbra Service Alert

July 22, 10:30am - We notice the Zimbra service on one mailbox server was running with a high load so we restarted the service. Only a part of the users were affected, and the service should be back to normal shortly. Update 2:00pm - This problem appears to be resolved.

July 16, 2014 10:30am - It appears that mail being sent to comcast.com from exchange.upenn.edu is being rejected because it is being identified as spam. We have submitted a request to remove exchange.upenn.edu from Comcast's blacklist and anticipate that the situation will be resolved later this morning. If your mail was rejected, please try to resend later today.

ISC Networking and Telecommunications Email Service - Security Tips

From the ISC Information & Security Office:

While Penn may be closed for the winter break, most of us will continue to use our computers for business and pleasure. Don't let the holiday rush allow you to drop your guard. Below are 7 simple tips to help you identify and avoid phishing scams and to work securely off-campus during the Break.

Phishing:

  • No organization at Penn will ever ask you for your username and password via e-mail.
  • Double-check the URL of any websites you are being told to click on in e-mail messages, especially if once directed there, you are asked to login. Be suspicious if the message claims to be from Penn, but the URL goes to a .com, .org, .net, etc. address.
  • If you believe you have mistakenly clicked on a link or otherwise disclosed private information in a phishing attack, immediately change your e-mail and PennKey passwords.

Working Remotely:

  • Make sure you are working on a computer that has software with up-to-date security patches, the firewall setting turned on, and antivirus software installed.
  • Use a dedicated computer that no one else uses. If that's not possible, use Remote Desktop to reach your campus computer.
  • Don't use unsecured wireless hot spots at hotels, airports, coffee shops or other public areas.
  • Be especially careful about what data you store on portable devices, since they are more easily lost and stolen. Consider encryption or remote file deletion.
For more details, see:
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Information Systems and Computing
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