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Service Alerts

Results of our service monitoring of components of the PennO365 service are now available along with the rest of our monitoring of ISC services on the Current Service Status link above. We are still working on making available Microsoft service announcements about the service.

Update: 9/23/2016 11:30am We originally reported that the message delay problem was affecting mail being sent between PennO365 users. We later saw message delays for other scenario. Our vendor has not yet responded on this issue but we are not seeing the delays today.

9/22/2016 1:30pm - [Reported for the PennO365 service] We have seen isolated reports of mail delays for messages from one PennO365 user to another PennO365 user. It appears that the delay is happening with our message sanitation vendor and we have opened a ticket with them. We will send updates as they become available.

ISC Networking and Telecommunications Email Service - Security Tips

From the ISC Information & Security Office:

While Penn may be closed for the winter break, most of us will continue to use our computers for business and pleasure. Don't let the holiday rush allow you to drop your guard. Below are 7 simple tips to help you identify and avoid phishing scams and to work securely off-campus during the Break.

Phishing:

  • No organization at Penn will ever ask you for your username and password via e-mail.
  • Double-check the URL of any websites you are being told to click on in e-mail messages, especially if once directed there, you are asked to login. Be suspicious if the message claims to be from Penn, but the URL goes to a .com, .org, .net, etc. address.
  • If you believe you have mistakenly clicked on a link or otherwise disclosed private information in a phishing attack, immediately change your e-mail and PennKey passwords.

Working Remotely:

  • Make sure you are working on a computer that has software with up-to-date security patches, the firewall setting turned on, and antivirus software installed.
  • Use a dedicated computer that no one else uses. If that's not possible, use Remote Desktop to reach your campus computer.
  • Don't use unsecured wireless hot spots at hotels, airports, coffee shops or other public areas.
  • Be especially careful about what data you store on portable devices, since they are more easily lost and stolen. Consider encryption or remote file deletion.
For more details, see:
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