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Client-Server E-mail 2004 Test Script

Name:
E-Mail Address:
Date:
Please choose the product you are testing and the operating system of the machine on which you are testing. If your environment is not included in the following select lists, please do not proceed but notify the group about the discrepancy.
Product and Version Being Evaluated:
OS and Version used for Testing:
 
Basic Requirements
If the client doesn't have the following features, it fails our requirements and probably won't be supported or recommended.
 
  1. Does the client explicitly support Authenticated SMTP? Untested   No   Yes
  2. Does the client support "Authenticated" IMAP/POP (SSL/TLS and/or Kerberos/GSSAPI)? Untested   No   Yes
  3. Does the client support LDAP (simple or authenticated)? Untested   No   Yes
  4. Does the client have a built-in, trainable spam filtering tool/option? Untested   No   Yes
 
 
Installation
 
  5. How intuitive was the installation process? Untested
N/A
Not very
Moderately
Very
  6. Are you asked where to store user data on multiple-user machines? Untested   No   Yes
  7. Please rate the client's overall performance for this category. Untested
N/A
Not very
Moderately
Very
  Additional comments on installation:
 
Configuration
 
  8. How easily can you configure the client? Untested
N/A
Not very
Moderately
Very
  9. Please rate the client's overall performance for this category. Untested
N/A
Not very
Moderately
Very
  Additional comments on configuration:
 
Message Creation
 
To: Fields: Rate how easily or how well the client performs these functions.
  10. Type a known recipient in the To: field and evaluate autocompletion of address Untested
N/A
Not very
Moderately
Very
 
Message body: create a message using the following functions and indicate how easily or how well the client performs these functions.
  11. Realignment or paragraphs Untested
N/A
Not very
Moderately
Very
  12. Spell-checking Untested
N/A
Not very
Moderately
Very
  13. Create a signature file Untested
N/A
Not very
Moderately
Very
  14. Can you create multiple signature files? Untested   No   Yes
  15. Are there options for how/whether to send web formatted messages? Untested   No   Yes
  16. Can you blind copy ("Bcc:" mail header) on all sent messages? Untested   No   Yes
 
Attachments: Upon receipt of a message, how easily can you read/save them with this client.
  17. HTML file - how easily is the HTML file sent as a file, rather than being displayed in-line? Untested
N/A
Not very
Moderately
Very
  18. Image - how easily is the image sent as a file, rather than being displayed in-line? Untested
N/A
Not very
Moderately
Very
  19. When you forward a message with an attachment, is the attachment correctly preserved? Untested
N/A
Not very
Moderately
Very
  20. When you bounce/redirect a message with an attachment, is the attachment correctly preserved? Untested   No   Yes
  21. Does the client keep the attachments with the original message? Untested   No   Yes
  22. Please rate the client's overall performance for this category. Untested
N/A
Not very
Moderately
Very
  Additional comments on message creation:
 
Incoming Messages
 
  23. How easily can you display the full headers of a message? Untested
N/A
Not very
Moderately
Very
  24. In the case where the message line is longer than the reading window, how well does the client handle text wrapping? Untested
N/A
Not very
Moderately
Very
 
Try to delete one of your received messages.
  25. How easily can you "undelete" messages? Untested
N/A
Not very
Moderately
Very
 
Try to reply to one of your received messages.
  26. Is there a tool to unquote/requote text? Untested   No   Yes
  27. Is there a tool to rejustify text? Untested   No   Yes
  28. How easily can you include the full headers of the message in your reply? Untested
N/A
Not very
Moderately
Very
  29. When replying to a message and including the text of the original message, does the spell-checker ignore the quoted text from the original message? Untested   No   Yes
 
Try to forward one of your received messages.
  30. How easily can you bounce/redirect a message? Untested
N/A
Not very
Moderately
Very
  31. How easily can you include the full headers of the message that you forward? Untested
N/A
Not very
Moderately
Very
 
Multiple Accounts.
  32. How easily can you check/send mail for multple accounts? Untested
N/A
Not very
Moderately
Very
  33. Please rate the client's overall performance for this category. Untested
N/A
Not very
Moderately
Very
  Additional comments on incoming/outgoing messages:
 
Filtering
 
  34. How easily can you create a simple filter? Untested
N/A
Not very
Moderately
Very
  35. How easily can you create a complex filter? Untested
N/A
Not very
Moderately
Very
  36. Does it support server-side filtering (i.e., sieve)? Untested   No   Yes
  37. Can a filter direct messages into a server-side folder? Untested   No   Yes
  38. Does it have a mechanism to import/export filters to/from other email applications? Untested   No   Yes
  39. Please rate the client's overall performance for this category. Untested
N/A
Not very
Moderately
Very
  Additional comments on filtering:
 
Spam Filtering
 
  40. How easy is it to mark a message as junk/not junk? Untested
N/A
Not very
Moderately
Very
  41. How easy is it to change the junk threshhold? Untested
N/A
Not very
Moderately
Very
  42. How easy is it to dig out false positives? Untested
N/A
Not very
Moderately
Very
  43. Does it follow embedded HTML image tags (used by spam harvesters? Untested   No   Yes
  44. Please rate the client's overall performance for this category. Untested
N/A
Not very
Moderately
Very
  Additional comments on spam filtering:
 
Address Books
 
  45. How easily can you lookup an email address in the Public Directory? Untested
N/A
Not very
Moderately
Very
  46. How easily can you add an email address to your addressbook? Untested
N/A
Not very
Moderately
Very
  47. How easily does your client's address book integrate with other application or OS address books (importing/exporting)? Untested
N/A
Not very
Moderately
Very
  48. Please rate the client's overall performance for this category. Untested
N/A
Not very
Moderately
Very
  Additional comments on address books:
 
Folders/Mail Storage
 
Can you change the default location for the following mailboxes?
 
  49. Sent Untested   No   Yes
  50. Trash Untested   No   Yes
 
Create some folders on both the server and desktop.
  51. How easily can you move, copy, and drag/drop between local and network folders? Untested
N/A
Not very
Moderately
Very
  52. How easily can you search a folder on the server and a folder on the desktop for a particular word? Untested
N/A
Not very
Moderately
Very
  53. How easily can you resync your folders? Untested
N/A
Not very
Moderately
Very
  54. How easily can you import/export messages to/from other email applications? Untested
N/A
Not very
Moderately
Very
  55. Is subscribing to new folders automatic? Untested
N/A
Not very
Moderately
Very
  56. Please rate the client's overall performance for this category. Untested
N/A
Not very
Moderately
Very
  Additional comments on folders/mail storage:
 
Security
 
Does the client support the following protocols?
  57. Kerberos/GSSAPI with POP Untested   No   Yes
  58. Kerberos/GSSAPI with IMAP Untested   No   Yes
  59. Kerberos/GSSAPI with SMTP Untested   No   Yes
  60. Kerberos/GSSAPI with LDAP Untested   No   Yes
  61. SSL/TLS with POP Untested   No   Yes
  62. SSL/TLS with IMAP Untested   No   Yes
  63. SSL/TLS with SMTP Untested   No   Yes
  64. SSL/TLS with LDAP Untested   No   Yes
  65. How easily can the client be used with PGP/GPG? Untested
N/A
Not very
Moderately
Very
  66. Please rate the client's overall performance for this category. Untested
N/A
Not very
Moderately
Very
  Additional comments on security:
 
Uninstallation
 
  67. How easily can the client handle uninstallation and preserve (not destroy!) user data (local folders, address books, filters, preferences)? Untested
N/A
Not very
Moderately
Very
  68. Please rate the client's overall performance for this category. Untested
N/A
Not very
Moderately
Very
  Additional comments on uninstallation:
 
Overall Evaluation
 
How easy and intuitive is the installation and configuration process? Are there tools for creating a custom installer?
 
Did it crash a lot? Did it auto-recover when the system crashed?
 
Is the application resource intensive? Did you notice slowdown of your machine during the testing process?
 
How user friendly is the client? How much can you change/personalize the user interface?
 
How good is the online help system?
 
Palm-OS Interoperability: Does the client sync email and address book data?
 
Will cost be a factor for this product?
 
Other comments

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Information Systems and Computing
University of Pennsylvania
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Information Systems and Computing, University of Pennsylvania