Network Planning Task Force (NPTF)
Funding Model Principles
- Many Penn investments and operations are dependent upon the viability,
accessibility and security of the network. ISC maintains close alignment
with University academic, research and business strategies.
and ISC work as partners when making decisions, insuring flexibility
to accommodate business needs and changing technologies. Using a
continuous process improvement approach, we seek maximum cost-effectiveness
a high degree of customer satisfaction.
- Customers and ISC are proactive
in identifying strategic directions and emerging technologies and
encourage the retirement of obsolete
services and systems to insure that we have the capacity to make
investments for the future to remain competitive with our peers and
- The costs are transparent for data, voice and video services and
their associated components, showing a 5-year view of budgets and
Aggregate service rate increases are targeted at 0-3% maximum yearly,
determined in conjunction with the NPTF.
- The funding model encourages excellence and right kinds of behavior
from both a customer and ISC perspective and is measurable in terms
that are meaningful to the customer.
- All operating expenses (business
continuity, planning, support, security) are included in the model.
model is demand-based.
- The model remains simple in order to minimize
overhead costs and to allow for easy budgeting and discussion.
Information Systems and Computing, University of Pennsylvania