FY 2005 Subsidy Requirements

To all lab managers:

All central pool classrooms and "public" labs and kiosks will receive credit for PennNet Central Service Fees (CSF) for FY 2005. In mid-August 2004, ISC's database will default to bill CSF charges for all PennNet ports, including those in labs. However, we will grant CSF credit approval for all labs designated as "public."

If you have registered "public" IP addresses with ISC in the previous year, no action is necessary and those IPs will continue to be credited. However, please contact billing@isc.upenn.edu or call 215.898.3377 for any additions or deletions. ISC needs the following information:

• nature of change (addition or deletion)
• name of associated network jack (the port number)
• lab location
• IP address

NOTE: In FY 2005, only network jacks in "public" labs with computers attached, or those with kiosk computers attached, are eligible for CSF credit. IP addresses associated with so-called "public network jacks," or those which are unsupervised network jacks in a public area with the intention of providing walk-up network service to the individuals in that public area, will not receive CSF credit.

To receive CSF credit, you must accept responsibility for meeting the criteria below:

1. Your lab must be accessible to all valid PennCard holders, but must not be accessible to the general public. In cases where an extended customer base is served, such as the libraries, a process must be in place to limit or monitor access by the extended customer base. The lab must be open for a minimum of 8 consecutive hours at least 5 days per week, throughout the academic year. Summer hours may be less.
2. You agree to provide ISC <billing@isc.upenn.edu> with the name, location, telephone number, hardware type and peripherals for each lab by August 20, 2004, and agree to provide hours of availability no later than October 1, 2004.
3. You agree to provide building signage, if not already available, to direct people to your lab.
4. You agree to maintain a minimum 4-year equipment replacement cycle for all lab computers.
5. You agree to install and maintain recommended anti-virus and secure client software on all systems.
6. You agree to implement an approved authentication system and/or other security measures in compliance with guidelines established by Information Security. The recommended solution is the PAS-GINA tool that allows PennNet ID holders to authenticate and obtain guest privileges on PCs running Windows 2000 Professional and on Macintosh systems running OS X. In cases where use of the PAS-GINA tool is not possible, lab administrators are asked to implement other procedures to insure that access to PennNet or the Internet is restricted at all times to current faculty, staff or students, or for guests who are sponsored in writing by faculty or staff.

Best practices include:

• Staffing public labs and requiring users to show an ID at sign-in
• Locating computers in high-traffic areas or positioning screens so that other users and passersby can easily view the screen
• Videocamera monitoring

Contact security@isc.upenn.edu for additional assistance.

7. You agree to offer the following software applications:

   Windows:

   Maple, plus Win software in the Windows supported products grid:

   making sure to include: Leash32 version 2.1.2 or 2.6.3 (Kerberos), FileZilla 2.2.x, HostExplorer 9.0.0.x, SecureCRT 4.1.x (lab version);
   not necessary to include: FileMaker Pro, Eudora, and Dreamweaver

   Mac:

   Maple, plus Mac OS software in the Mac OS supported products grid:

   making sure to include: Kerberos for Macintosh 4.x, Fetch 4.0.3, dataComet Secure 5.0.5 (10.0.x) for Mac OS 9 (Mac OS X);
   not necessary to include: FileMaker Pro, Eudora, and Dreamweaver

8. (Optional) A recent poll was conducted on local support providers who support courseware. Software titles of note, below, were reported to be installed in both public and private computing labs. Although installation of these titles is not necessary for CSF credit, as lab managers you may want to consider offering these titles to better serve your users.

• Macromedia authoring tools (Dreamweaver, Flash, etc.)
• SimNet 3.x
• Matlab
• Stata

PLEASE NOTE: Due to the implementation of the critical host policy in January 2003, host profiles for terminal clients (dataComet Secure, HostExplorer, SecureCRT) have changed: there are no longer any vt100-based host profiles included in the product distributions which accept cleartext passwords.

If you have questions, contact Rob Short (rshort at isc.upenn.edu, 215.573.1263)..

Thank you,

Mark Aseltine, Director, Technology Support Services, ISC
Mike Paladino, Associate Vice President, Networking, ISC
Rob Short, Sr. IT Support Specialist, Client Services Group, ISC

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