There are several email clients in use on campus, and it is important that you choose the one which is supported by your school or unit. The list below indicates what email clients are supported for faculty, staff, and students in each of Penn's schools. If your unit is not listed, or you have additional questions about email support, please speak to your local support provider.
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| Faculty and Staff |
| |
Recommended system for office use: |
Outlook 2007 |
| |
Recommended system for home use: |
Outlook 2007 or Webmail ( exchange.asc.upenn.edu ) |
| |
Contact person: |
Help Desk 215-573-8361
support@asc.upenn.edu |
| |
Support person: |
Help Desk 215-573-8361 |
|
|
| Dental email specifications are available here: https://inside.dental.upenn.edu/it/email/index (Pennkey login required) |
| Faculty and Staff |
| |
Recommended system for office use: |
Microsoft Exchange via Outlook 2010 or Apple Mail (Version 5.2 in Mac OS X.7 "Lion"), or Outlook Web Access |
| |
Recommended system for remote access to email: |
Microsoft Exchange via Outlook Web Access at https://mail.exchange.upenn.edu/owa
|
| |
Support person: |
SDM Service Desk (by appointment only)
sdmhelp@dental.upenn.edu
Inside SDM https://inside.dental.upenn.edu/it/email/index (Pennkey login required) |
| Students |
| |
Recommended system (incoming students): |
Microsoft Exchange via Penn Live
PennDental Live Account Creation: https://pennlive.dental.upenn.edu
|
| |
Existing Students: |
PennDental Email Account Access: https://outlook.com
|
| |
Support person: |
SDM Service Desk
sdmhelp@dental.upenn.edu Inside SDM https://inside.dental.upenn.edu/it/email/index (Pennkey login required)
Walk-in hours in the Evans Bldg. Computer Lab, Rm. B-19: Monday-Friday, 2-4PM |
|
| |
| Faculty |
| |
Recommended system for Exchange users: |
MS Outlook 2010 (Windows), MS Outlook 2011(MacOS), Thunderbird (either Mac/Windows) or Apple Mail, or use webmail at http://webmail.exchange.upenn.edu |
| |
Recommended system for Zimbra users: |
MS Outlook 2010 (Windows), MS Outlook 2011 (MacOS), Thunderbird (either Mac/Windows) or Apple Mail, or use webmail at http://zimbra.upenn.edu |
| |
Cost, if any |
Free |
| |
Contact person: |
GSE Help Desk 215-898-1847
gse-help@lists.upenn.edu |
| |
Support person: |
GSE Help Desk 215-898-1847
gse-help@lists.upenn.edu |
| Staff |
| |
Recommended system for Exchange users: |
MS Outlook 2010 (Windows), MS Outlook 2011(MacOS), Thunderbird (either Mac/Windows) or Apple Mail, or use webmail at http://webmail.exchange.upenn.edu |
| |
Recommended system for Zimbra users: |
MS Outlook 2010 (Windows), MS Outlook 2011(MacOS), Thunderbird (either Mac/Windows) or Apple Mail, or use webmail at http://zimbra.upenn.edu |
| |
Cost, if any |
Free |
| |
Contact person: |
GSE Help Desk 215-898-1847
gse-help@lists.upenn.edu |
| |
Support person: |
GSE Help Desk 215-898-1847
gse-help@lists.upenn.edu |
| Students |
| |
To learn about your email account, go to: http://www.gse.upenn.edu/computing/early-email
To login to your GSE email account, go to: http://gmail.gse.upenn.edu |
| |
Supported web browsers: |
Firefox and Internet Explorer. Firefox works but may not support all features. |
| |
Help Desk location: |
3700 Walnut Street, Room 005 |
| |
Contact person: |
GSE Help Desk 215-898-1847
gse-help@lists.upenn.edu |
| |
Support person: |
GSE Help Desk 215-898-1847
gse-help@lists.upenn.edu |
|
| |
| Faculty and Staff |
| |
Recommended system for home or office use: |
Exchange Accounts (Staff and Standing Faculty):
Outlook 2010 (Exchange Configuration)
Outlook 2011 (Mac OS) (Exchange Configuration)
Webmail ( http://www.design.upenn.edu/outlook)
Zimbra (Visiting and Part-Time Faculty):
Outlook 2010 (Basic Security IMAP Configuration)
Thunderbird 2.x (PC), 3.x (Mac OS) (Basic Security IMAP Configuration)
Webmail ( http://zimbra.upenn.edu)
|
| |
Cost, if any |
None |
| |
Contact person: |
Cathy DiBonaventura 215-898-3160 |
| |
Support person: |
ithelp@design.upenn.edu |
| Students |
| |
Recommended system: |
Penn Live (enhanced Microsoft service)
Email: http://www.design.upenn.edu/comp |
| |
Cost, if any |
None |
| |
Lab location: |
321 Meyerson Hall |
| |
Contact person: |
Cathy DiBonaventura 215-898-3160 |
| |
Support person: |
ithelp@design.upenn.edu |
|
|
Incoming Students: https://www.law.upenn.edu/its/incoming-students.php
Incoming Faculty: http://www.law.upenn.edu/its/faculty
|
Faculty and Staff |
| |
Recommended system for office use: |
Exchange |
| |
Recommended system for home use: |
Outlook Web Access |
| |
Cost, if any |
None |
| |
Faculty Support: |
Information Technology Services 215-898-2589
itshelp@law.upenn.edu
http://itshelp.law.upenn.edu |
| |
Staff Support: |
Information Technology Services 215-898-9140
itshelp@law.upenn.edu
http://itshelp.law.upenn.edu |
| Students |
| |
Lab location: |
Tanenbaum Hall: 2nd and 5th floor;
Kiosk Stations throughout the Law School including at The Clock, The Goat,
and Golkin Student Union |
| |
Online Help Center : |
http://itshelp.law.upenn.edu
|
| |
Email, Phone and Walk-in Support : |
itshelp@law.upenn.edu
215-898-2679
Tanenbaum Hall 232
|
|
| |
SAS email client configuration is available here:
http://www.sas.upenn.edu/computing/help/emailclient.html |
| Faculty and Staff |
General Computing Information:
http://www.sas.upenn.edu/computing/help/faculty_staff
|
Email Support: Local Support Provider (LSP) listed here:
http://www.sas.upenn.edu/computing/staff/distributed.html
|
Students
General Computing Information: |
http://www.sas.upenn.edu/computing/help/students
|
Email Support:
|
http://www.sas.upenn.edu/computing/help/students/email
|
| Email Help Desk:
|
http://www.sas.upenn.edu/computing/forms/student_email_help.html
|
|
| |
SEAS email client configuration is available here:
http://www.seas.upenn.edu/cets/answers/mailconfig.html |
| Faculty and Staff |
| |
To create an account:
https://www.seas.upenn.edu/accounts/create-account.html |
| |
Recommended system: |
Mozilla Thunderbird,
Webmail |
| |
Cost, if any |
None |
| |
Contact person: |
Consultant
162 Levine Hall
cets@seas.upenn.edu
215-898-4707 |
| |
Support person: |
Consultant
162 Levine Hall
cets@seas.upenn.edu
215-898-4707 |
| Students |
| |
To create an account:
https://www.seas.upenn.edu/accounts/create-account.html |
| |
Recommended system: |
Mozilla Thunderbird, Webmail |
| |
Lab locations: |
Moore 207 (Linux)
Moore 100 (PC & Linux)
Towne M62 (PC)
Towne M70 (PC)
More info on lab locations listed at http://www.seas.upenn.edu/cets/labs.html
|
| |
Contact person: |
Consultant
162 Levine Hall
cets@seas.upenn.edu
215-898-4707 |
| |
Support person: |
Consultant
162 Levine Hall
cets@seas.upenn.edu
215-898-4707 |
|
| |
School of Medicine Email Help
http://www.med.upenn.edu/somis/email.shtml |
| Faculty and Staff |
| |
Recommended system for office use: |
Apple Mail 3.0 or higher, Thunderbird 3.0 or
higher |
| |
Recommended system for home use: |
Webmail |
| |
Cost, if any |
Enhanced Security - No charge
Basic Security - $5
Only faculty and staff in Penn payroll with the School of Medicine as
their primary affiliation are eligible for a mail.med account. UPHS employees
are not eligible for mail.med accounts. |
| |
Contact person: |
Apply online at http://www.med.upenn.edu/apps/my/eam
call (215)573-4636
or Contact your local support provider (LSP) here:
http://www.med.upenn.edu/somis/lsp_directory.shtml
|
| |
Support person: |
Contact your local
support provider (LSP) |
| Students |
| |
Recommended system: |
Apple Mail 2.0 or higher, Thunderbird 2.0 or
higher |
|
Recommended system for home use: |
Webmail
Use of Kerberos/Pennkey authentication is required for students. |
| |
Lab location: |
Student Lounge, Stemmler Hall teaching labs |
| |
Contact person: |
Information Services (215)573-4636
medhelp@mail.med.upenn.edu |
| |
Support person: |
Mike Morris (215)898-9622
morrismi@mail.med.upenn.edu |
|
| |
Nursing Email Help
Contact: helpis@nursing.upenn.edu |
| Faculty and Staff |
| |
To apply for an email account,
have your supervisor complete this form:
https://share.nursing.upenn.edu/sites/otis/helpdesk/Lists/EmailNetworkAccount/NewForm.aspx |
| Adjunct faculty |
| |
To apply for an email account, please complete this form:
https://apps.nursing.upenn.edu/newaccts |
| |
Recommended system for office use: |
Outlook (Microsoft Exchange Server) |
| |
Recommended system for home use: |
Webmail: https://webmail.nursing.upenn.edu |
| |
Cost, if any |
None |
| |
Contact person: |
OTIS Service Desk Operations, Room 202, 215-898-5981
helpis@nursing.upenn.edu |
| |
Support person: |
OTIS Service Desk Operations, Room 202, 215-898-5981
helpis@nursing.upenn.edu |
| Students |
| |
To apply for an email account,please complete this form:
https://apps.nursing.upenn.edu/newaccts |
| |
Recommended system for lab use: |
Webmail: https://webmail.nursing.upenn.edu/
|
| |
Recommended system for home use: |
Webmail: https://webmail.nursing.upenn.edu |
| |
Lab location: |
Room 201 Claire M. Fagin Hall |
| |
Contact person: |
OTIS Service Desk Operations, 215-898-5981
helpis@nursing.upenn.edu |
| |
Support person: |
OTIS Service Desk Operations, 215-898-5981
helpis@nursing.upenn.edu |
|
| |
| Faculty and Staff |
| |
Recommended system: |
Outlook and Webmail |
| |
Cost, if any |
None |
| |
Contact person: |
Albert Louie 215-898-7405
sp2help@lists.upenn.edu |
| |
Support person: |
Albert Louie 215-898-7405
sp2help@lists.upenn.edu |
| Students |
| |
Recommended system: |
Webmail, Thunderbird, Outlook, Apple Mail |
| |
Lab location: |
A-18 Caster Building |
| |
Contact person: |
Albert Louie 215-898-7405
sp2help@lists.upenn.edu |
| |
Support person: |
Albert Louie 215-898-7405
sp2help@lists.upenn.edu |
|
| |
| Faculty and Staff |
| |
Recommended system for office use: |
Mozilla Thunderbird 3.1 (or higher), Mac Mail 3.6 (or higher), Microsoft Outlook 2007, or Webmail (https://zimbra.upenn.edu) |
| |
Recommended system for home use: |
Webmail (https://zimbra.upenn.edu) |
| |
Cost, if any |
None |
| |
Contact person: |
Philadelphia - |
Contact: phl-help@vet.upenn.edu
or
https://help.vet.upenn.edu
215-573-4236 |
| New Bolton Center- |
Contact:nbc-help@vet.upenn.edu
or
https://help.vet.upenn.edu
610-444-5800 ext 4357
|
| |
Support person: |
Philadelphia - |
Contact: phl-help@vet.upenn.edu
or
http://inside.vet.upenn.edu
215-573-4236 |
| New Bolton Center - |
Contact:nbc-help@vet.upenn.edu
or
http://inside.vet.upenn.edu
610-444-5800 ext 4357 |
| Students |
| |
Recommended system: |
Webmail (https://zimbra.upenn.edu) |
| |
Contact person: |
phl-help@vet.upenn.edu
or
215-573-4236 |
| |
Support person: |
phl-help@vet.upenn.edu
or
215-573-4236
|
|
| |
| Faculty and Staff |
| |
Recommended system for office use: |
Varies by office |
| |
Recommended system for home use: |
Varies by office |
| |
Cost, if any |
None |
| |
|
| |
Contact person: |
|
| |
Support person: |
|
| Students |
Wharton email client configuration is available at the Student Support Knowledgebase (http://spike.wharton.upenn.edu/support).
|
| |
Recommended system: |
http://spike.wharton.upenn.edu/support/newstudent/buying-guide.cfm
|
| |
Lab location: |
F75, F80, 375 and 380 JMHH |
| |
Contact person: |
Wharton Computing Student Support 215-898-8600
http://spike.wharton.upenn.edu/support
|
| |
Support person: |
Wharton Computing Student Support 215-898-8600
http://spike.wharton.upenn.edu/support
|
| |
Office location: |
F35 JMHH |
