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Email Specifications by School

There are several email clients in use on campus, and it is important that you choose the one which is supported by your school or unit. The list below indicates what email clients are supported for faculty, staff, and students in each of Penn's schools. If your unit is not listed, or you have additional questions about email support, please speak to your local support provider.

School

Others

  • Contact the ISC Help Desk, First Call, at 215-573-4778 (on campus, dial F-IRST) or help@isc.upenn.edu



Annenberg
Faculty and Staff
  Recommended system for office use: Outlook 2003 / 2007
  Recommended system for home use: Outlook 2003 / 2007 or Webmail exchange.asc.upenn.edu
  Contact person: Help Desk 215-573-8361
support@asc.upenn.edu
  Support person: Help Desk 215-573-8361

Dental School
  Dental email specifications are available here: https://inside.dental.upenn.edu/it/email/index.php
Faculty and Staff
  Recommended system for office use:

Zimbra: Outlook 2003/2007 or Webmail
Exchange: Outlook 2003/2007 or Outlook Web Access

 
  Recommended system for home use: Zimbra: Webmail
Exchange: Outllook Web Access
  Contact person: Help Desk 215-898-8957
sdmhelp@dental.upenn.edu
  Support person: Help Desk 215-898-8957
sdmhelp@dental.upenn.edu
Students
  Recommended system (incoming students):

Penn Dental Windows Live
Account Creation:
https://pennlive.dental.upenn.edu
Account Access:
https://outlook.com/

Recommended system (existing students):

Webmail on Zimbra
http://webmail.dental.upenn.edu

  Lab location:

B19 Learning Lab
240 S. 40th Street
Evans Bldg
  Contact person: Help Desk 215-898-8957
sdmhelp@dental.upenn.edu
  Support person: Help Desk 215-898-8957
sdmhelp@dental.upenn.edu

Graduate School of Education
Faculty
  Recommended system for office use: Mozilla Thunderbird 2.x or later (IMAP) or MS Outlook 2007
  Recommended system for home use: Mozilla Thunderbird 2.x or later (IMAP) or MS Outlook 2007
  Cost, if any Free
  Contact person: GSE Help Desk 215-898-1847
  Support person: GSE Help Desk 215-898-1847
Staff
  Recommended system for office use: Mozilla Thunderbird 2.x or later (IMAP) or MS Outlook 2007
  Recommended system for home use: Mozilla Thunderbird 2.x or later (IMAP) or MS Outlook 2007
  Cost, if any Free
  Contact person: GSE Help Desk 215-898-1847
  Support person: GSE Help Desk 215-898-1847
Students
 

To create a new GSE email account, go to: http://www.gse.upenn.edu/computing/early-email
  Recommended system: webmail at: http://zimbra.upenn.edu
  Help Desk location: 3700 Walnut Street, 1rst Floor, Lowest Level - Room 009, GSE Bldg
  Contact person: GSE Help Desk 215-898-1847
  Support person: GSE Help Desk 215-898-1847

School of Design
Faculty and Staff
  Recommended system for home or office use: Exchange Accounts (Staff and Standing Faculty):

Outlook 2007 (Exchange Configuration)
Outlook 2003 (Exchange Configuration)
Entourage 2008 (Mac OS) (Exchange Configuration)
Entourage 2003 (Mac OS) (Exchange Configuration)
Webmail ( http://www.design.upenn.edu/outlook)

Zimbra (Visiting and Part-Time Faculty ):

Outlook 2003/2007 (Basic Security IMAP Configuration)
Thunderbird 2.0.x (Basic Security IMAP Configuration)
Webmail ( http://zimbra.upenn.edu)
  Cost, if any None
  Contact person: Cathy DiBonaventura 215-898-3160
  Support person: ithelp@design.upenn.edu
Students
  Recommended system: Penn Live (enhanced Microsoft service)
Webmail: http://pennlive.design.upenn.edu
Email Clients: http://www.design.upenn.edu/comp/help/email_config.php
  Cost, if any None
  Lab location: 321 Meyerson Hall
  Contact person: Cathy DiBonaventura 215-898-3160
  Support person: ithelp@design.upenn.edu

Law School

Incoming Students: http://www.law.upenn.edu/its/incomingstudents.html

Incoming Faculty: http://www.law.upenn.edu/its/faculty

Faculty and Staff
  Recommended system for office use: Exchange
  Recommended system for home use: Outlook Web Access
  Cost, if any None
  Contact person: Information Technology Services 215-898-9140
itshelp@law.upenn.edu
  Support person: Information Technology Services 215-898-9140
itshelp@law.upenn.edu
Students
  Recommended system: Penn Law Windows Live
  Lab location: Tanenbaum Hall: 2nd and 5th floor;
Kiosk Stations throughout the Law School including at The Clock, The Goat,
and Kabacoff Reading Room
  Contact person:

Information Technology Services Help Center 215-898-2679
itshelp@law.upenn.edu
https://goat.law.upenn.edu/itshelp
  Support person:

Information Technology Services Help Center 215-898-2679
itshelp@law.upenn.edu
https://goat.law.upenn.edu/itshelp

School of Arts & Sciences (SAS)
SAS email client configuration is available here:
http://www.sas.upenn.edu/computing/help/emailclient.html
Faculty and Staff
General Computing Information:
http://www.sas.upenn.edu/computing/help/faculty_staff
Email Support: Local Support Provider (LSP) listed here:
http://www.sas.upenn.edu/computing/staff/distributed.html

Students

General Computing Information:

http://www.sas.upenn.edu/computing/help/students

Email Support:
http://www.sas.upenn.edu/computing/help/students/email

Penn Live help desk:

Email: pennlive-help@sas.upenn.edu

School of Engineering & Applied Sciences (SEAS)

SEAS email client configuration is available here:
http://www.seas.upenn.edu/cets/answers/mailconfig.html
Faculty and Staff
  To create an account:
https://www.seas.upenn.edu/accounts/create-account.html
  Recommended system for office use: Mozilla Thunderbird 2.0 (or higher)
  Recommended system for home use: Mozilla Thunderbird 2.0 (or higher), Webmail
  Cost, if any None
  Contact person:

Consultant
162 Levine Hall
cets@seas.upenn.edu
215-898-4707
  Support person:

Consultant
162 Levine Hall
cets@seas.upenn.edu
215-898-4707
Students
  To create an account:
https://www.seas.upenn.edu/accounts/create-account.html
  Recommended system: Mozilla Thunderbird 2.0 (or higher), Webmail, or Mutt
  Lab locations: Moore 207 (Linux)
Moore 100 (PC & Linux)
More info on lab locations listed at http://www.seas.upenn.edu/cets/labs.html
  Contact person: Consultant
162 Levine Hall
cets@seas.upenn.edu
215-898-4707
  Support person: Consultant
162 Levine Hall
cets@seas.upenn.edu
215-898-4707

School of Medicine
School of Medicine Email Help
http://www.med.upenn.edu/somis/email.shtml
Faculty and Staff
  Recommended system for office use: Apple Mail 2.0 or higher, Thunderbird 2.0 or higher
  Recommended system for home use: Webmail
  Cost, if any

Enhanced Security - No charge
Basic Security - $5

Only faculty and staff in Penn payroll with the School of Medicine as their primary affiliation are eligible for a mail.med account. UPHS employees are not eligible for mail.med accounts.
  Contact person:

Apply online at http://www.med.upenn.edu/apps/my/eam
call (215)573-4636
or Contact your local support provider (LSP) here:
http://www.med.upenn.edu/somis/lsp_directory.shtml

  Support person: Contact your local support provider (LSP)
Students
  Recommended system: Apple Mail 2.0 or higher, Thunderbird 2.0 or higher
  Recommended system for home use:

Webmail

Use of Kerberos/Pennkey authentication is required for students.
  Lab location: Student Lounge, Stemmler Hall teaching labs
  Contact person: Information Services (215)573-4636
medhelp@mail.med.upenn.edu
  Support person: Mike Morris (215)898-9622
morrismi@mail.med.upenn.edu

School of Nursing
Nursing Email Help
Contact: helpis@nursing.upenn.edu
Faculty and Staff
 

To apply for an email account, have your supervisor complete this form:
https://share.nursing.upenn.edu/sites/otis/helpdesk/Lists/EmailNetworkAccount/NewForm.aspx
Adjunct faculty
 

To apply for an email account, please complete this form:
http://www2.nursing.upenn.edu/otis/newaccts
  Recommended system for office use: Outlook (Microsoft Exchange Server)
  Recommended system for home use: Webmail: https://webmail.nursing.upenn.edu
  Cost, if any None
  Contact person: Help Desk 215-898-5981
helpis@nursing.upenn.edu
  Support person: Help Desk 215-898-5981
helpis@nursing.upenn.edu
Students
 

To apply for an email account,please complete this form:
http://www2.nursing.upenn.edu/otis/newaccts
  Recommended system for lab use: Webmail: https://webmail.nursing.upenn.edu/
  Recommended system for home use: Webmail: https://webmail.nursing.upenn.edu
  Lab location: Room 210 Claire Fagin Hall
  Contact person: Tim Struder 215-898-5981
helpis@nursing.upenn.edu
  Support person: Tim Struder 215-898-5981
helpis@nursing.upenn.edu

School of Social Policy & Practice

Faculty and Staff
  Recommended system: Thunderbird, Outlook and Webmail
  Cost, if any None
  Contact person: Albert Louie 215-898-7405
louie@sp2.upenn.edu
  Support person: Albert Louie 215-898-7405
louie@sp2.upenn.edu
Students
  Recommended system: Webmail, Thunderbird, Outlook, Apple Mail
  Lab location: A-18 Caster Building
  Contact person: Albert Louie 215-898-7405
louie@sp2.upenn.edu
  Support person: Albert Louie 215-898-7405
louie@sp2.upenn.edu

Veterinary Medicine School
Faculty and Staff
  Recommended system for office use: Mozilla Thunderbird 2.0 (or higher), Mac Mail 1.3 (or higher), Microsoft Outlook 2003, or Webmail
  Recommended system for home use: Webmail
  Cost, if any None
  Contact person: Philadelphia -

Contact: phl-help@vet.upenn.edu or
http://inside.vet.upenn.edu
215-573-4236
New Bolton Center- Contact:nbc-help@vet.upenn.edu or
http://inside.vet.upenn.edu
610-444-5800 ext 4357
  Support person: Philadelphia - Contact: phl-help@vet.upenn.edu or
http://inside.vet.upenn.edu
215-573-4236
New Bolton Center - Contact:nbc-help@vet.upenn.edu or
http://inside.vet.upenn.edu
610-444-5800 ext 4357
Students
  Recommended system: Webmail
  Contact person: phl-help@vet.upenn.edu or
215-573-4236
  Support person: phl-help@vet.upenn.edu or
215-573-4236

Wharton
Faculty and Staff
  Recommended system for office use: Varies by office
  Recommended system for home use: Varies by office
  Cost, if any None
 
  Contact person:
Faculty - department distributed staff
Don Huesman 215-898-0320 or
Roz Robinson 215-898-0750
Staff - department distributed staff
Beverley Coulson 215-573-3187 or
Roz Robinson 215-898-0750
  Support person:
Faculty - department distributed staff or
Don Huesman
Staff - department distributed staff or
Beverley Coulson
Students
Wharton email client configuration is available here.
  Recommended system: http://spike.wharton.upenn.edu/support/buyguide/index.cfm
  Lab location: F75, F80, 375 and 380 JMHH
  Contact person: Wharton Computing Student Support 215-898-8600
http://spike.wharton.upenn.edu/consult
  Support person: Wharton Computing Student Support 215-898-8600
http://spike.wharton.upenn.edu/support
  Office location: F35 JMHH
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