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Hewlett-Packard Inkjet Power Cord Recall Program

In cooperation with the U.S. Consumer Product Safety Commission, Longwell Electronics is recalling AC power cords shipped with certain inkjet printers manufactured by Hewlett-Packard.

The plug, which connects the power cord to the printer, may crack, exposing live electrical contacts and could result in electric shock or electrocution. HP and Information Systems & Computing (ISC) recommend that users, upon positive identification, stop using the power cord immediately.

The recall is isolated to Longwell "LS-7C" gray two-prong power cords. The cords were shipped with certain Hewlett-Packard DeskJet and Photosmart printers in the United States and Canada from April 2001 through January 2002. The affected models include the:

  • DeskJet 800 series
  • DeskJet 900 series
  • Photosmart 1000 series
  • Photosmart 1100 series
  • Photosmart 1200 series
  • Photosmart 1300 series

HP has instructions on how to determine if you have a defective power cord and is offering a free replacement. Affected individuals may call HP at 1-877-917-4378, 24 hours a day, or order a replacement online.

Please note that only the described AC power cords are part of the recall and not the inkjet printers themselves, and that many of these printers also shipped with power cords that are not part of the recall. Please also note that no Hewlett-Packard LaserJet laser printer power cords are part of this recall.

--Mark Aseltine, Executive Director, ISC Technology Support Services (March 12, 2002)


Please note: This material is no longer current and appears online for archival purposes only.
Use the search and navigation tools above to locate more up-to-date materials, if they exist.


Please note: This material is no longer current and appears online for archival purposes only.
Use the search and navigation tools above to locate more up-to-date materials, if they exist.
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