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Core Business Systems Support

ISC plans, designs, and operates administrative systems and services used by students, research coordinators, faculty advisors, and staff. These include admissions, financial, student records and accounts, payroll, human resources, research services, and alumni/development systems. ISC also manages the University Data Warehouse which allows authorized members of the Penn community to perform direct queries on integrated administrative University data.

Our Approach

Four units come together to provide the University's core administrative systems: Administrative Information Technologies, Systems Engineering and Operations, Administrative Systems Project Office, and Administrative Systems Tools and Technologies. Combining strong and experienced management with exceptional technical skills, these units employ a multi-disciplinary approach that includes the development of technological architectures, models, principles and standards which facilitate system flexibility and interoperability within Pennís highly decentralized environment. Close collaboration with clients is a key component of all ISC implementations. As part of each major initiative, efforts are included to restructure administrative processes, ensuring that technology decisions facilitate innovative, cost-effective, and efficient business solutions.

Each business system is associated with a functional area within Penn that has data and/or process stewardship over the system and associated data. A combination of technical tools, procedures, and planning strategies is utilized to achieve the goals and objectives defined for administrative systems.

Service Level Agreements (SLAs) are developed with every client each year to summarize deliverables and the associated resource allocations. ISC and the functional areas work with end-users to determine the support needs of the solution and determine a work plan for the year. Work outside of an SLA would be provided in a proposal on a time and materials basis.

Significant upgrades or enhancements would be conducted as one-time projects following Program Management at Penn (PMAP) methodology.

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