ISC operates a full array of telephony services including: telephone lines, sets and voicemail, as well as automatic call distribution (for high volume calling areas), integrated voicemail to email (with PennNet Phone) and teleconferencing.
Call Center Services (ACD): For Schools/Centers with helpdesks that handle large call volumes, ISC offers customized ACD (automated call distribution) services to route calls to the appropriate and available representative. The ACD service offers a range of features and reporting tools, including FAQs, email, and instant message.
Cellular Services: ISC offers personal and corporate discounted pricing for Penn faculty and staff with several cellular vendors.
Teleconferencing: Three-person conferencing can be done directly from office phones. For conferencing with more than three parties, ISC has partnered with two external providers to provide additional teleconferencing options.
Telephone & Voice Mail Services: For telephone/voice mail services, ISC offers several options, with varying features for single and multi-line use.