Contact Us

Below are email addresses, phone numbers, and web links for frequently requested ISC services.

• Administrative Data Reporting/Data Warehousing
  Authorized faculty and staff can access and use University data for a variety of reporting needs. For technical support, refer to the Data Warehouse Support Services page. To suggest additional data collections or to find out how the Warehouse can help you with your data reporting needs, send email to da-staff@isc.upenn.edu.
  

• Administrative Systems
  Schools, departments, and offices at Penn seeking solutions for administrative and student systems by using information technology, should contact Jacqueline Raynor at 215.573.8242 or send email to koury@isc.upenn.edu.
  
  
• Billing Information
  For billing questions about ISC service, call 215.898.3377, fax 573-8412, or send email to billing@isc.upenn.edu.
  
  
• Cloud Computing
  For assistance in exploring and obtaining cloud-based services, refer to the Cloud Computing page.

• Email
  Email services are offered to faculty and staff of central offices and to students in selected schools. For eligibility, pricing, service offerings, and help, refer to ISC's Networking & Telecommunications Email Service page.
  
  
• Data Center Support Services
  (Production Scheduling, Mainframe Passwords, Centralized Printing)
  For assistance, call the Data Center at 215.898.1099 or send email to customerservice@adminsystems.upenn.edu.
  

• Facilities Management
  Services include the housing and management of client-owned servers within a secured and climate controlled facility. Optional services include database administration and disaster recovery planning and implementation. For more information, call 215.573.4178 or refer to the Computer Center Data Operations page.

• Local Support for Hire
  To contract professional computing support on a short and long-term basis, contact Kristin Nelson by calling 215.898.1785, or by emailing knelson@isc.upenn.edu, or visit the ISC Dispatch Services page.

• PennNet Connections in Offices, Activations, & Disconnects
  Ordering information and connection rates are posted on the PennNet Connections page, or call 215.746.6000.

• Technical Assistance & Support for IT Staff
  LSPs, system administrators, and web developers should send email to prodesk@isc.upenn.edu, visit the Services for Providers of Computing Support page, or call 215.573.4017. Students, faculty, and staff needing computing help, should refer to the Primary Support Services page.
  

• Technology Training Classes - For course offerings, certifications, and rates call 215.573.3102, send email to learnit@isc.upenn.edu, or visit the ISC Technology Training Services web site.
  
  
• Video Production, Videoconferencing, Cable Television Programming
  Production and video-related services and rates are posted on the ISC Video Productions web site or call 215.898.4336.
  
  
• Voice and Cellular Services
  For a complete listing of telephone, voicemail, and cellular products, services, and rates, see the ISC Telecommunications web site.
  
  
• Web Hosting
  Schools, departments, centers, and other units that do not have access to a web server within their school or center can obtain a directory on Penn's central server, www.upenn.edu. For eligibility, service offerings, and rates see the Web Hosting Service page.