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Contact Us

Below are email addresses, phone numbers, and web links for frequently requested ISC services.

  • Administrative Data Reporting/Data Warehousing
    Authorized faculty and staff can access and use University data for a variety of reporting needs. For technical support, refer to the Data Warehouse Support Services page. To suggest additional data collections or to find out how the Warehouse can help you with your data reporting needs, send email to da-staff@isc.upenn.edu.
  • Administrative Systems
    Schools, departments, and offices at Penn seeking solutions for administrative and student systems by using information technology, should contact Jacqueline Raynor at 215.573.8242 or send email to koury@isc.upenn.edu.

  • Billing Information
    For billing questions about ISC service, call 215.898.3377, fax 573-8412, or send email to billing@isc.upenn.edu.

  • Cloud Computing
    For assistance in exploring and obtaining cloud-based services, refer to the Cloud Computing page.
  • Facilities Management
    Services include the housing and management of client-owned servers within a secured and climate controlled facility. Optional services include database administration and disaster recovery planning and implementation. For more information, call 215.573.4178 or refer to the Computer Center Data Operations page.

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  • PennNet Connections in Offices, Activations, & Disconnects
    Ordering information and connection rates are posted on the PennNet Connections page, or call 215.898.1000.
  • Technology Training Classes - For course offerings, certifications, and rates call 215.573.3102, send email to learnit@isc.upenn.edu, or visit the ISC Technology Training Services web site.

  • Video Production, Videoconferencing, Cable Television Programming
    Production and video-related services and rates are posted on the ISC Video Productions web site or call 215.898.4336.

  • Voice and Cellular Services
    For a complete listing of telephone, voicemail, and cellular products, services, and rates, see the ISC Telecommunications web site.

  • Web Hosting
    Schools, departments, centers, and other units that do not have access to a web server within their school or center can obtain a directory on Penn's central server, www.upenn.edu. For eligibility, service offerings, and rates see the Web Hosting Service page.
Related Links
Contact ISC by Unit: Phone numbers, email addresses, physical addresses, & web sites for ISC units.
Contact the Vice President: Send your comments to VP CIO Tom Murphy. You may remain anonymous if you prefer.
Use Penn Online Directory to find an ISC staff member.
Give recognition to an ISC staff member or team for exemplary performance.
Desktop Support for Students, Faculty & Staff: Refer to the Primary Support Services page to get help with hardware/software purchases; installation; and software, hardware, and network connectivity problems.
Contact ISC Client Care to order and request ISC services and support.
Information for Users of Administrative Systems: For persons needing help with accessing, learning about, or using administrative systems at Penn such as Payroll or Data Warehouse.
Can't Find What You're Looking For? Try the Computing Web A-Z for an alphabetical listing of the major services and web sites on the Computing Web.
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Information Systems and Computing
University of Pennsylvania
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