Help & Technical Support

Under Penn's distributed computing model, ISC provides a broad array of services to support IT staff and the broader University community, including several for-fee services offered through Support-on-Site services.

Help
Through the Computing Resource Center (CRC) and First Call Help Desk, ISC offers primary support for undergraduates living off campus and in the Greek houses and for graduate and professional students. The CRC also serves the entire Penn community as the walk-in distribution point for supported network and anti-virus software, and the First Call Help Desk also serves as a single point of contact for faculty and staff who need referral to their Local Support Provider or to other computing services on campus.

LAN Services
ISC's LAN Technology Services provides leadership in LAN technologies and facilitates information sharing among LAN administrators on campus through user groups and campus teams. Consulting services and LAN accounts are available on a for-fee basis.

Support-on-Site Services
Schools and departments that do not wish to manage IT support themselves or that find they need additional IT support, can turn to Support-on-Site services for assistance. Service offerings are comprehensive, ranging from the provision of desktop support on an hourly fee basis to hiring and managing full-time IT staff for a department. Support-on-Site is especially adept at working within the Penn IT environment, and can customize services to fit the client's needs.

Services for IT Staff
ISC offers extensive support services and programs to IT staff on campus; for details see Services for IT Staff.

For more information on Help & Technical Support services, see Service Details to the right.