Services for IT Staff

ISC coordinates an overall program of services for campus providers of computing support. These programs promote communication and collaboration on information-technology issues across campus, encourage support of University-wide standards and best practices, and provide IT staff the knowledge they need to effectively support computing at Penn.

IT Orientation
IT Orientation ensures that new IT staff have a basic understanding of computing at Penn and know where to turn for help when they have questions or problems. The opening session provides an overview of Penn's decentralized environment, an introduction to various resources developed specifically for IT staff, a discussion of PennNet, and a summary of information security policies and practices. Monthly follow-up sessions cover topics of interest to IT staff.

Provider Desk
The Provider Desk is a dedicated second-tier help desk developed to serve the needs of Local Support Providers (LSPs). It serves as a single point of contact for IT staff on campus, responding to questions or routing problem reports as appropriate. The Provider Desk also plays an important role in proactive communication to IT staff about service changes or outages that affect their users.

The Provider Page
The Provider Web Page makes it easy for IT staff to find the information they need by collecting links of interest in a single location and organizing them logically by topics.

User and Special Interest Groups
ISC-sponsored Special Interest Groups (SIGs) improve communication and encourage adoption of standards and best practices across schools and units. SIGs are open to the entire Penn community but are tailored to the needs of IT professionals. They provide an opportunity for IT staff on campus to work together and support one another through information sharing.

For more information on Services for IT Staff, see Service Details to the right.