ISC delivers key systems, services, and products to support and enhance research,
instruction, and administration at the University of Pennsylvania. We bring
our clients secure and ready access to vital information, everywhere from
labs and offices to classrooms and student residences. We provide hiqh-quality
support services that enable students, faculty, and staff to take maximum
advantage of a technology-rich environment. We develop standards, policies,
and systems that safeguard Penn's information assets, and we track and harness
emerging technologies to benefit the University. ISC is responding aggressively
to the University's ever-growing demand for cost-effective delivery of information
technology services, and to heightened expectations of "anywhere/anytime" access
to new and expanded services.
Spotlight On: ISC Begins Transition to New Organizational Structure with Client Care
Information Systems & Computing is pleased to announce it is beginning the phased transition to the redefined ISC with our new Client Care/Intake Desk. Release 1 of ISC Client Care will launch on Monday, October 6, 2014, and will provide a single point of contact for ordering and requesting ISC's services and support. This release will also include an evaluation period through January 2015, to gather feedback and tune processes. Subsequent releases will include additional consolidation and refined processes. ISC Client Care will eventually consolidate over 19 stand-alone service entry points into one single service desk. For more information, please visit the
ISC Redefinition Website.