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Rates for Direct Bill Customers

ISC provides networking and telecommunications services to some businesses and individuals in the area not affiliated with the University. Rates for these customers depend on their tax exempt status. In order to receive the exempt rates, you need to submit the appropriate tax exempt certificate to ISC Finance.

Telephone Service Upgrade Announcement

The university is in the process of upgrading its telephone service by July 1, 2014.  If you are a retail establishment renting space in a building on Penn’s campus, and you are using the university’s telephone service (e.g. 215.898.XXXX, 215.573.XXXX, 215.746.XXXX), then the university telecommunication’s office will contact you in the next 6 months to upgrade your telephone service. 

Please also note that the university’s traditional voice mail rates increased on July 1, 2013 (see below). 

The ISC Service Desk is available Monday to Friday, 9 a.m. to 5 p.m. at 215-746-6000 or service-requests@isc.upenn.edu to address any questions. 

Rates

Service Exempt Taxable
Lines
Centrex Service $17.33 $19.80
Digital Service $17.33 $19.80
PennNet Phone $17.33 $19.80
Sets
Single Line (analog) $1.37 $1.56
2-line set (analog) $12.29 $14.04
MBS - maintenance $4.10 $4.68
Norstar - maintenance $4.10 $4.68
M9316 - rental (s/l display) $10.92 $12.48
M9417 - rental (2/l display) $12.29 $14.04
Polycom-321 (2-line set) $3.15 $3.60
Polycom-550 (4-line set) $3.15 $3.60
Polycom-650 (6-line set; new rate effective 4/1/14) $3.15 $3.60
Voice Mail
Mailbox A $12.34 $14.10
Mailbox B $13.70 $15.66
Mailbox C $15.07 $17.22
Mailbox D $29.40 $33.60
Transfer VM $4.83 $5.52
Caller Menu $22.58 $25.80
Group Mailbox $8.93 $10.20
Listen Only VM $15.75 $18.00
Circuits
Fiber varies varies
Copper varies varies
Outlets (ports)
10 Mbps $4.99 $5.70
100 Mbps $4.99 $5.70
1000 Mbps $7.35 $8.40
Greek $6.84 $7.81
Wireless $32.03 $36.60
Wireless - Greek $33.87 $38.71
Voip (billed with Telecom fees) $4.99 $5.70
Central Service
IP address $13.32 $15.23
E-Mail
Zimbra (Basic & Enhanced) $4.20 $4.80
Microsoft Exchange $9.98 $11.40
Forward-only Service $1.05 $1.20
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Information Systems and Computing
University of Pennsylvania
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