Penn Computing

Penn Computing

Computing Menu Computing A-Z
Computing Home Information Systems & Computing Penn

Bill Troubleshooting

For all billing inquiries and information updates, please send your request via email to: billing@isc.upenn.edu.

A reminder: If your budget code has changed or will be changing, please let us know. This will allow us to avoid time delays in billing and unnecessary errors on your statements.

Voice Services

ISC bills University departments for telecommunications costs by directly charging the 5262 and 5263 object codes via BEN Financials; a summary of these charges is shown on the monthly budget report provided by the Comptroller's Office.

Telecom charges are stored in the warehouse, and individuals who have access to the warehouse for each school and center can create reports on telecom charges using either BEN Reports or Webi. All costs that can be directly charged back to a specific telephone number or department are identified.

The 5262 and 5263 object codes include the following costs:

Equipment Costs (5262)
Telephone lines, sets, voice mail and charges for adds, moves and changes to lines and/or sets.

Calls (5263)
Long distance, international, local directory assistance, Philadelphia area and operator assisted calls, etc.

Data Services

ISC bills University departments for telecommunications costs by directly charging the 5309 object codes via BEN Financials; a summary of these charges is shown on the monthly budget report provided by the Comptroller's Office.

Data outlet charges are stored in the warehouse, and individuals who have access to the warehouse for each school and center can create reports on telecom charges using either BEN Reports or Webi. All costs that can be directly charged back to a department are identified.

PennNet Connection and Usage (5309)
Data outlets and for adds, moves and changes to data outlets. These charges also include data outlets supporting Wireless Access Points. (Please note that data outlets supporting PennNet Phone service are billed against object code 5262.)

top

Information Systems and Computing
University of Pennsylvania
Comments & Questions


Penn Computing University of Pennsylvania
Information Systems and Computing, University of Pennsylvania