Description of Licenses |
FY'13 |
FY'14 |
Business Client |
$ 113.36/month |
$ 120.00/month |
|
Phone Only AGENT - VOICE ONLY* |
$ 122.49/month |
$ 129.00/month |
Phone Only/Recording* |
$ 128.48/month |
$ 135.00/month |
|
Contact Center Level 1 (Voice only) |
$ 124.07/month |
$ 131.00/month |
Cont Ctr Level 1/ Voice / Tracking |
$ 125.56/month |
$ 132.00/month |
Cont Ctr Level 1/ Voice / Recording |
$ 130.05/month |
$ 137.00/month |
Cont Ctr Level 1/ Voice Tracking & Recording |
$ 131.54/month |
$ 139.00/month |
|
Contact Center Level 1/ Supervisor (Voice only) |
$ 133.91/month |
$ 141.00/month |
Cont Ctr Level 1/ Supervisor / Voice / Tracking |
$ 135.41/month |
$ 143.00/month |
Cont Ctr Level 1/ Supervisor / Voice / Recording |
$ 139.89/month |
$ 147.00/month |
Cont Ctr Level 1/ Supervisor / Voice / Tracking & Recording |
$ 141.39/month |
$ 149.00/month |
Contact Center Level 3/ / Unified Communications (chat/email/telephone) |
$ 152.25/month |
$ 160.00/month |
|
Additional ACD Call Center Services
|
FY'13 |
FY'14 |
Caller-only Menu (No Agent) |
$20.48/month |
$22.00/month |
Update Custom-defined Greetings |
$13.65/month |
$15.00/month |
Call Center Menu Changes (Call Routing) |
$89.25/month |
$94.00/month |
Call Center Configuration Changes (Work Groups, Open/Close times etc.) |
$89.25/month |
$94.00/month |
Record New Greetings |
$105.00/month |
$111.00/month |
New Call Center (Call Routing) Design Fee |
$173.25/month |
$182.00/month |
Marquee Report Services |
$63-$126/month |
$67-$133/month |
Usage costs are charged at the standard rate of $0.10/min for long distance calls and $0.08/call for local calls.
*Phone Only Agent and Phone Only Recording require a PennNet Phone that is not included in the monthly fee.
Menu Changes, Configuration Changes, and New Call Center Design are billed in one hour increments.
New greeting recordings are billed in 15 minute increments.
