Quick Service Tips: Work Smarter
Check Email or the Web between Meetings
Wireless PennNet service locations can be found throughout the central part of
campus. Take a minute to stop along College Green or in Houston Hall to look
up a detail online or to check your email messages between classes or meetings.
Our
wireless
service
pages
have a full map of current wireless locations.
Enhance Your Incoming Call Processing
The Caller Menu voice mailbox option combined with Listen Only and Voice Forms
mailboxes can save your staff valuable time answering repetitive questions or
surveying callers. This voice mailbox combination is often referred to as Enhanced
Call
Processing, routing some calls to prerecorded information and others to a staffperson
who can provide more detailed service for the caller. Information on all of our voice
mailbox types are available on our voice services
pages.
Evenly Manage Incoming Call Distribution
Our Auto-Call Distribution (ACD) Service provides equal distribution of workload
for employees. The service allows queuing, music on hold, announcements to
callers,
and is
fully
programmable
for holidays and after hours calls. The service generates productivity reports
and includes supervision capabilities.
Produce Quick Voicemail Surveys
Does your office periodically need to poll students or the public regarding
an upcoming event? Our Voice Form Voice Mailbox Type option gives you the option
of offering short voicemail surveys that survey callers and record their responses,
allowing you the flexibility of picking up the answers as it fits into your
busy schedule. For more detail, see our Mailbox Type page on the Voice Services
web site.
Share Phone Line Pickup Responsibilities
If you and your officemates use Meridian Business Sets, you may want to take
advantage of the sets' Group Pickup feature, which allows anyone in your group
to pick up another group member's telephone calls. Callers receive speedier response
times, you and your colleagues are better able to support one another with departmental
responsibilities.
Shorten Time Spent Reviewing Voicemail Messages
Use our Voicemail System
Shortcuts page to guide you more quickly through voicemail service navigation,
or for a full overview of the voicemail system, print yourself a copy of our
Voicemail Flowchart.
Videoconference Rather than Travel
Save time during the job interview process by setting up "long distance" job
interviews over using our videoconferencing facilities at 3401 Walnut Street.
Or ease the work load during student admissions time by interviewing out of state
student applicants without requiring them to visit campus. Bring distant research
groups
or medical practitioners together for a collaborative morning of meetings without
leaving their individual locations.
Last updated on 10/21/04
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