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PennCloud Compute Service FAQs

 

  • How many systems can I order?
  • Do you support any other versions of OS other than CentOS Linux 5.? and Windows 2008?
  • Do you patch my systems?
  • How do I get access to my systems if I shut them down and need to restart?
  • Will I have a fixed IP address?
  • Can I use these systems for a database server or web server or file server or domain controller?
  • Do you have administrative/root or other access to these systems?
  • What happens if I lose my administrative/root password?
  • Is there a limit to the storage I can ask for?
  • Are you backing up my drives on the system?
  • Can I access these systems from somewhere other than the Penn campus?

    Q: How many systems can I order?
    A:

    There are no limits to the amount of systems that you can order from this service.

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    Q: Do you support any other versions of OS other than CentOS Linux 5.? and Windows 2008??
    A:

    At this time we only support Windows 2008 and the most recent release of CentOS Linux.  If you have an additional operating system you are interested in, please contact the PennCloud team at iaas@lists.upenn.edu so we can discuss ways in which we might accommodate your request.

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    Q: Do you patch my systems?
    A:

    The PennCloud Compute Service is intended for clients who feel confident managing their own systems which includes patching, backups and other administrative tasks.  We will be launching a PennCloud Managed Service in Spring 2013 which will add ISC-provided support for maintenance and administrative tasks.  Please check back in the next few weeks for more details on this exciting new offering.

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    Q: How do I get access to my systems if I shut them down and need to restart?
    A:

    You can request via the PennCloud portal to have your system restarted by a PennCloud admin.  This functionality is available on your management console.

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    Q: Will I have a fixed IP address?
    A:

    Yes, systems are configured with a static IP address.

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    Q: Can I use these systems for a database server or web server or file server or domain controller?
    A:

    The PennCloud Compute Service systems are suitable for database and web servers.  They are also capable of running domain controllers but there may be additional configuration required depending on your requirements.  If you will be setting up a domain controller please contact lan@isc.upenn.edu to assure the configuration will support your needs.

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    Q: Do you have administrative/root or other access to these systems?
    A:

    As these systems are entirely client managed, ISC staff does not retain administrative or root privileges to systems provisioned through the PennCloud Compute Service.

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    Q: What happens if I lose my administrative/root password?
    A:

    As the sole administrator of your system you are required to maintain all passwords.  We are unable to retrieve passwords that have been lost or forgotten.

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    Q: Is there a limit to the storage I can ask for?
    A:

    There are no limits to the amount of storage you can request for your system.  Due to operating system restrictions, some filesystems may have maximum allowable sizes. If a server request is submitted that may not comply with these maximum limits, the PennCloud team will contact you to discuss alternate configurations.

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    Q: Are you backing up my drives on the system?
    A:

    We do not back up the PennCloud systems.  Individual systems can be configured for backup by the administrators using ISC's secure complete backup and recovery solution for servers, BackItUp.  Further information on that service is available here: https://www.mr.isc-seo.upenn.edu/Pages/BIU.aspx

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    Q: Can I access these systems from somewhere other than the Penn campus?
    A:

    When you request your system you can specify whether you would like your systems restricted to on-campus (or, Penn only) access or to make it more widely available.

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