General IT Consulting

Information Systems and Computing (ISC) provides consulting services to assist clients with the planning and delivery of projects and programs. Services fall into several categories:

Project management services include:

• assisting clients with project planning, from project need definition to project proposal, including use case development
• building project teams;
• facilitating project meetings;
• mentoring project managers;
• risk management;
• evaluating and selecting vendors; and
• developing project plans and frameworks for the successful implementation of projects.

NOTE: Project guidelines, templates and best practices are also available.

For information about project management services, contact:
marion@isc.upenn.edu
215-898-1985

Process improvement services include:

• assisting with Business Process Reviews;
• evaluating current IT capabilities;
• assisting with activities associated with designing and/or implementing information technology, including:
  • IT assessment;
  • feasibility studies;
  • current systems analysis;
  • requirements definition (including conducting interviews and facilitating focus groups, business process redesign including production of "as is" and "to be" process flow documentation);
  • preparing Requests for Proposal (RFP) documents; and,
  • evaluating vendor responses.

For information about process improvement services, contact:
marion@isc.upenn.edu
215-898-1985

eLearning services include:

• providing leadership and support for administrative eLearning programs;
• assisting clients with the effective use of the University's Learning Management Systems suite;
• planning training delivery and management; and,
• providing best practices and options of training resources available at Penn.

For information about eLearning services, contact:
kl_help@lists.upenn.edu

Technology for Research: