Systems Engineering and Operations is responsible for the deployment and maintenance
of the technical infrastructure and for providing production monitoring and
support for the University's core business systems.
- Systems Engineering
265C, 3401 Walnut Street/6228, 215.573.4178
Bill Ramirez, Technical Director, Technical Services, ramirezw@isc.upenn.edu
Dan Sheehan, Technical Director, Database Administration, sheehan@isc.upenn.edu
Tom Unger, Program Manager,
- Business Continuity,unger@isc.upenn.edu
Systems Engineering provides system and database administration services
for the University's enterprise servers and database systems. It
also provides business continuity and access control services for systems
and data.
- Operations
265B, 3401 Walnut Street/6228, 215.898.6640
Donna Manley, Senior Director, manleydm@isc.upenn.edu
Operations provides production scheduling and processing and support services
for university-wide administrative systems. It also provides a variety
of facilities managed services for schools and administrative departments.
Operations
Consists of these functional areas
Customer Services- Manager John Tullio
Production Support -Manager Jim Press This group provides access to mainframe batch work and Unix and Windows based scripts. Using the Zeke scheduling tool to monitor and update the schedules as needed.
Operations Support-Manager Mel Benson This group provides 24x7 coverage in the datacenter handling centralized printing, tape management, and functional control of the IBM mainframe environment
Facilities management Provides for all environmental needs of the datacenter. From Air Conditioning and electrical consumption to physical arrangement of equipment in the datacenter
Systems Engineering
Consists of these functional areas
Mainframe Support- Provides support for the mainframe operating system and all third party software
Unix Support - Currently there are three Unix variants in use in the datacenter. IBM's AIX, Sun's Solaris and HP's HP-UX
Linux Support - Red Hat Linux
Windows Support -
Database Support
Consists of these functional areas
Adabase- Provides support for the mainframe database products
Oracle - Currently on version
mysql - Red Hat Linux
Business Continuity
Consists of these functional areas
Disaster Recovery Planning
Disaster Recovery Testing
Service Level Aggrements
