ISC Networking and Telecommunications provides email service for various departments and schools across the University. Departments and schools are responsible for email administration for these accounts and can choose to do this locally or can opt for "full-service" accounts where ISC Technology Support Services provides these services in place of local account administration.
With a full-service account, ISC's Technology Support Services provides the following account administration services:
In addition, TSS will provide information about:
E-mail issues may be due to the configuration of or errors on a desktop machine.
Not included in the full-service accounts are:
These items remain the responsibility of the Local Support Provider or is available from ISC Dispatch Services for an additional hourly fee.
Departments or schools electing the full-service account will be able to request assistance via phone or e-mail (Monday - Friday, 9-5).
$12/account more than the standard account
When opting for the full-service account, all accounts within a budget code will be charged the additional fee along with the regular e-mail billing
For E-mail address, please refer to the University of Pennsylvania's on-line directory (http://directory.upenn.edu)
Information Systems and Computing
University of Pennsylvania
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