Information Systems and Computing
Dispatch Services
Description
Dispatch Services provides professional computing support to University units
that don't require a full time local support provider or need short- to medium-term
help. Core Dispatch Service staff comprises full-time Penn computing professionals.
Services range from systems consulting, setup and configuration to network communications
troubleshooting and handling complex interoperability issues. On-Site computing
consultation and problem solving including:
- Hardware and Software installation, configuration, and troubleshooting
- Purchasing advice
- Printer setup, configuration, and troubleshooting
- Network troubleshooting and reporting
- Installation of software upgrades and patches
- Additional technical staffing for short term assignments
Response Time
Requests receive a reply within 24 hours (Monday - Friday). We are often able
to provide same-day service
Cost
$80/hour
Discounts available for longer term or volume arrangements
Benefits
- Friendly,customer-oriented staff
- On-site, one-to-one consulting assistance
- On-going relationship with client department provides institutional knowledge
of the department's computing requirements
- In depth knowledge of Penn's computing and organizational structure
- In depth knowledge and access to Penn-specific computing resources
Contact
Kristin Nelson
(215) 898-1785
For E-mail address, please refer to the University of Pennsylvania's on-line
directory (http://directory.upenn.edu)
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