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Our goal is to provide you with the highest quality services. We would appreciate it if you would take a few minutes to tell us what you think about your most recent experience with ISC Support-on-Site Services.

Thank you!

Date of service: Your department:  
     
     
     
Current Experience: Please comment on your most recent experience with ISC Support-on-Site Services.

How was your initial request for service entered:

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How long until you received an initial response to your request for assistance: Comments:
This time to receive an initial response: Comments:
How long until your issue was resolved: Comments:
The time to resolve this issue: Comments:
Was the issue resolved to your expectations? Yes No Comments:
 
Overall, how would you rate this experience? Excellent Good Average Fair Poor
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Additional comments about this experience:
 
 
Consultant Rating : Please comment on the consultant who helped you with this issue.
 

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Please rate this consultant on the following:
 
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Promptness Excellent Good Average Fair Poor
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Friendliness Excellent Good Average Fair Poor
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Overall Knowledge/Expertise Excellent Good Average Fair Poor
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Overall how would you rate this consultant?
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Additional comments on this consultant:
 
     
Overall Rating : Please comment on your overall opinion of our service.
How would you rate your overall customer experience with Support-on-Site Services? Excellent Good Average Fair Poor
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What's one thing Support-on-Site Services can do to better meet your information technology needs:

 
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Information Systems and Computing
University of Pennsylvania
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Penn Computing University of Pennsylvania
Information Systems and Computing, University of Pennsylvania