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Dispatch Service:

Support-on-Site's Dispatch Services provides short-term professional computing support to University units that either don't require a full time local support provider or have a need for short- to medium-term help. Core Dispatch Services staff comprises full-time Penn computing professionals. Services range from systems consulting, setup and configuration to network communications troubleshooting and handling complex interoperability issues. This service is charged at an hourly rate of $80/hour.

Managed Desktop Service

The managed desktop service provides technical support for the software installed on department Windows and Macintosh computers through tools that provide remote desktop administration, security patches, software installation, and system/application inventory to be scheduled and managed remotely over the network. Use of these tools provides enhanced security and can increase desktop standardization and reliability by allowing for rapid and efficient security and software updates. It also improves support by enabling more immediate response via remote tools, which can be particularly valuable in support of users that are away from the office. The monthly cost per desktop for this model covers the infrastructure as well as the staff time to support the service and to push software updates and security patches.

  • In the Full-Service mode, Client Services provides remote user support along with desktop management. TSS is the direct contact for user questions. Work requiring an on-site visit is charged at a reduced hourly rate (10%). This service is charged at $21.50/computer/month.

Special Projects :

Support-on-Site's Special Project Service provides individualized IT consulting services to help units make informed business decisions and implement discrete IT projects including :

  • Web Development 
  • Desktop Database Development
  • Needs Assessment
  • IT Planning Assessment
  • Desktop System Planning

Consulting projects are charged at $110/hour.


Information Systems and Computing
University of Pennsylvania
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Penn Computing University of Pennsylvania
Information Systems and Computing, University of Pennsylvania