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What type of IT support will I receive at Penn?

The University offers high-quality support for software on the Supported Products list and for computers that meet the Information Systems & Computing (ISC) division's Desktop Computing Recommendations. Students who desire application-specific training may enroll at a discount in convenient, on-campus classes provided through ISC's Technology Training Services group

Support. To provide students convenient and accessible general desktop support, troubleshooting and help desk services are concentrated in residential buildings across campus.

• College Houses
  Students living in the College Houses and receive general desktop support from College House Computing, an innovative Penn program that has been widely recognized and emulated by other institutions. The program relies on a large staff of Information Technology Advisors (ITAs), students-in-residence with technical expertise who provide immediate, around-the-clock technical assistance to fellow students where they live. The ITAs are specially trained to provide peer support and to solve hardware and software problems. They are backed by a staff of full-time computer professionals ready to help with the most challenging computing issues.

• Off-campus, Greek Houses & Sansom Place
  Students residing in Sansom Place East or West, in the fraternity or sorority houses, or off-campus all receive computing support from ISC's Computing Resource Center (CRC) . The CRC's professional staff assist students over the telephone, via email, and during walk-in consultations at the CRC's Sansom Place West facility.

Many Schools and departments provide additional resources in support of computerized coursework and specialized software associated with the curriculum. A prime example is the extensive support for MAPLE, a mathematics software package used in calculus classes.

In addition to troubleshooting and general support, students at Penn also have ready access to more specialized services for their computing equipment. The Computer Fixer on Campus handles upgrade, customization, and repair issues with personal computing equipment. When students are ready to retire their computing equipment, an innovative campus computer recycling initiative helps assure it will be usefully redistributed or carefully dissembled at the end of its life cycle.

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