Penn may have several addresses on file for you, However, the address of record to which a PennKey Setup Code is mailed in certain instances relates to your University or UPHS status. Review the information below to find out how your address of record is determined and how to check or change yours.
For undergraduates: Your address of record is your local address during the academic year and your permanent address at other times. However, if you have set a temporary address in Penn InTouch, that serves as your address of record until it expires. If you need to check or update an address but can't access Penn InTouch yourself to do so, send email with the desired address information to firstname.lastname@example.org.
For graduate students: Your address of record is usually your local address. However, if you have set a temporary address in PennInTouch, that is your address of record until it expires. If you need to check or update an address but can't access PennInTouch yourself to do so, send email with the desired address information to email@example.com.
For Penn faculty and staff members: "Address of record" usually means your home address. If you need a PennKey Setup Code to register a PennKey or reset a forgotten password and are unsure whether your address is up to date, your departmental business administrator (BA) or payroll coordinator can verify (and if necessary, update) your address of record. If you know your PennKey and password, you can check your address in U@Penn.
If you take classes and work at Penn: Your student status takes precedence and will determine your address of record. Please review the information in the "Student" segment above.
Addresses associated with University affiliations take precedence over addresses associated with UPHS affiliations. As such, Penn staff who have active or inactive UPHS affiliations (eg. School of Medicine faculty with clinical practices in the Health System) must keep their University address up-to-date if they wish to use the Setup Code Service. If you know your PennKey and password, you can check your address in U@Penn.
If you have requested a Setup Code via the Setup Code Service but have not received it after five business days, send a follow-up query to firstname.lastname@example.org or call (215) 573-4636 rather than requesting a second Setup Code.
Your address of record is the address you supplied when you requested a PennKey. To change your address, contact your sponsor or the business administrator of the School or department with which you are affiliated.