PennKey Help

Select the appropriate tab below for instructions.

  • Alumni
  • Faculty/Staff
  • Guests
  • Students
  • UPHS/CHOP

Alumni

Visit PennKey-ASAP for alumni-specific PennKey information.


For additional assistance as part of the Penn Alumni Interview Program, please visit: www.alumni.upenn.edu/interviews-pennkeysupport


For assistance with all other alumni inquiries (transcripts, other needs), please email alumnipennkey@lists.upenn.edu.

 

General Help

If you need help registering or using your PennKey username and password, contact your Local Support Provider (LSP).

Missing PennKey Setup Code

If you requested a PennKey Setup Code using the Setup Code Service and your Setup Code did not arrive in the mail, send a followup query to pennkey@isc.upenn.edu rather than requesting a second Setup Code without knowing the status of the first one. (For security purposes, a later request will nullify a previously requested Setup Code. Thus if the Setup Code you originally requested arrives late, it won't be useable.)

Compromised Password

If you believe your password has been compromised, change it immediately and report the incident to security@isc.upenn.edu. (To learn how to change your password, see the Change a Known Password page.)

For answers to common questions about PennKey, see the PennKey Frequently Asked Questions (FAQs).

For terminology, see PennKey A-Z.

General Help

If you need help registering or using your PennKey username and password, contact your Local Support Provider (LSP).

Missing PennKey Setup Code

If you requested a PennKey Setup Code using the Setup Code Service and your Setup Code did not arrive in the mail, send a followup query to pennkey@isc.upenn.edu rather than requesting a second Setup Code without knowing the status of the first one. (For security purposes, a later request will nullify a previously requested Setup Code. Thus if the Setup Code you originally requested arrives late, it won't be useable.)

Compromised Password

If you believe your password has been compromised, change it immediately and report the incident to security@isc.upenn.edu. (To learn how to change your password, see the Change a Known Password page.)

For answers to common questions about PennKey, see the PennKey Frequently Asked Questions (FAQs).

For terminology, see PennKey A-Z.

General Help

If you need help registering or using your PennKey username and password, contact your Local Support Provider (LSP).

Missing PennKey Setup Code

If you requested a PennKey Setup Code using the Setup Code Service and your Setup Code did not arrive in the mail, send a followup query to pennkey@isc.upenn.edu rather than requesting a second Setup Code without knowing the status of the first one. (For security purposes, a later request will nullify a previously requested Setup Code. Thus if the Setup Code you originally requested arrives late, it won't be useable.)

Compromised Password

If you believe your password has been compromised, change it immediately and report the incident to security@isc.upenn.edu. (To learn how to change your password, see the Change a Known Password page.)

For answers to common questions about PennKey, see the PennKey Frequently Asked Questions (FAQs).

For terminology, see PennKey A-Z.

UPHS affiliates needing a PennKey should visit the following page for special information: http://www.uphs.upenn.edu/pennkey

CHOP affilates should visit the following page for special information: http://www.med.upenn.edu/pmacs/PennKeyCHOP.html

 

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