Penn Computing

Penn Computing

Computing Menu Computing A-Z
Computing Home Information Systems & Computing Penn
PennKey

Home
PennKey Overview
PennKey A-Z
PennKey Search
Site Map
How To:
Register Your PennKey
Set/Reset Your Password
Use Kerberized Services
Protect Your Password
Sponsor a Guest
Get Help
Overview
FAQ
About Setup Codes
Setup Code Administration
Common Problems
Address of Record
Authentication Methods Chart
School PennKey Info
Special Information:
For LSPs
For System Admins
For Web Developers
For PennKey Admins

PennKey Setup Code Administration

PennKey administration stations and the PennKey Setup Code Request Line are described below. For an overview of how to obtain and use Setup Codes, see the About Setup Codes page.

  • Central PennKey Administration Stations
  • PennKey Administration Station in the Schools
  • 24-hour, automated PennKey Setup Code Request Line
  • UPHS Setup Code Administration information

    Central PennKey Administration Stations

    For Penn faculty and staff only
    ISC Customer Service
    3401 Walnut Street
    Suite 265B (use "B&C Wing Entrance")
    Mon-Fri, 8 am– 4:30 pm

    To confirm your identity, bring two forms of photo ID. If you are eligible for a PennCard, please use it as one of your forms of ID. Other acceptable forms of photo ID are a UPHS ID and government-issued documents such as passport, state driver's license, state-issued ID card, and national identity card.

    For students only
    Registrar's Office
    221 Franklin Building
    3451 Walnut Street
    Mon, 10 am– 4 pm
    Tue-Fri, 9 am– 4 pm

    To confirm your identity, bring two forms of photo ID, one of which should be your PennCard. Other acceptable forms of photo ID are government-issued documents such as passport, state driver's license, state-issued ID card, or national identity card.

    PennKey Administration Stations in the Schools

    To confirm your identity, bring two forms of photo ID. If you are eligible for a PennCard, please use it as one of your forms of ID. Other acceptable forms of photo ID are a UPHS ID and government-issued documents such as passport, state driver's license, state-issued ID card, and national identity card.

    Arts & Sciences - for SAS faculty & staff only
    Suite 501, 3600 Market St. - open by appointment only
    Contact pennkey-help@sas.upenn.edu

    Dental Medicine - for Dental School students, faculty & staff only
    B-18 Evans Building - open on walk-in basis: Mon–Fri, 9 am–5 pm

    Engineering - for SEAS students, faculty & staff only
    169 Levine Hall - open on walk-in basis: Mon–Fri, 10 am–4 pm

    Law - for Law School students, faculty & staff only
    T-232 Law School - open by appointment only
    Contact 215-898-2679 or itshelp@law.upenn.edu

    Medicine - for SOM students, faculty & staff only
    Open by appointment only
    Contact 215-573-9185 for an appointment or setup code pickup

    Medicine - for CHOP affiliates
    New instructions, effective 1/28/08: http://www.med.upenn.edu/info
    Sponsorship form required prior to making an appointment

    Nursing - for Nursing students, faculty & staff only
    Nursing Education Building - by appointment only
    Students: Contact 215-898-6687, sherr@nursing.upenn.edu
    Faculty/Staff: Contact: 215-898-5981, helpis@nursing.upenn.edu

    Veterinary Medicine (Philadelphia campus) - for Philadelphia campus Vet students, faculty & staff only
    128 Rosenthal Hospital - open on walk-in basis: Mon–Fri, 9 am–10 am

    Veterinary Medicine (New Bolton Center) - for NBC students, faculty & staff only
    NBC Computing Help Desk, Widener Hospital - by appointment only, Mon–Fri, 9 am–5 pm
    Contact 610-444-5800, ext. 4357 or nbc-help@lists.vet.upenn.edu

    Wharton - for Wharton Staff & Faculty only
    Contact pennkey-help@wharton.upenn.edu to set up an appointment, or go to ISC Customer Service (listed above).

    24-hour, automated PennKey Setup Code Request Line (This service is not available to UPHS employees)

    215-746-PKEY (215-746-7539, or 6-7539 from a campus phone)

    1-866-406-PKEY (1-866-406-7539) - This toll-free number can be used from locations in the U.S. outside the Philadelphia metropolitan area, from Canada, and from the U.S. Virgin Islands.

    To confirm your identity, you will be asked to provide:

    • your Social Security Number or your PennID number (the middle 8-digit sequence of numbers on your PennCard)
    • your date of birth
    • a phone number where we can reach you

    A letter containing your Setup Code will be mailed to your address of record the following business day. Please allow 4-5 business days for the letter to arrive in the continental United States. International mailings may take longer. Important: If your letter does not arrive, send a follow-up query to pennkey@isc.upenn.edu rather than requesting a second Setup Code. For security purposes, a later request will nullify a previously requested Setup Code, so if the Setup Code you originally requested arrives late, it won't be useable.

    Note: Individuals with Non-Persistent PennKeys may not obtain a Setup Code through the Request Line.

top

Information Systems and Computing
University of Pennsylvania
Comments & Questions


Penn Computing University of Pennsylvania
Information Systems and Computing, University of Pennsylvania