PennKey Setup Code Administration

PennKey administration stations and the PennKey Setup Code Request Line are described below. For an overview of how to obtain and use Setup Codes, see the About Setup Codes page.

• Central PennKey Administration Stations
• PennKey Administration Station in the Schools
• 24-hour, automated PennKey Setup Code Request Line
• UPHS Setup Code Administration information

  Central PennKey Administration Stations

  For Penn faculty and staff only
  ISC Customer Service
  3401 Walnut Street
  Suite 265B (use "B&C Wing Entrance")
  Mon-Fri, 8 am– 4:30 pm

  To confirm your identity, bring two forms of photo ID. If you are eligible for a PennCard, please use it as one of your forms of ID. Other acceptable forms of photo ID are a UPHS ID and government-issued documents such as passport, state driver's license, state-issued ID card, and national identity card.

  For students only
  Registrar's Office
  221 Franklin Building
  3451 Walnut Street
  Mon, 10 am– 4 pm
  Tue-Fri, 9 am– 4 pm

  To confirm your identity, bring two forms of photo ID, one of which should be your PennCard. Other acceptable forms of photo ID are government-issued documents such as passport, state driver's license, state-issued ID card, or national identity card.

  PennKey Administration Stations in the Schools

  To confirm your identity, bring two forms of photo ID. If you are eligible for a PennCard, please use it as one of your forms of ID. Other acceptable forms of photo ID are a UPHS ID and government-issued documents such as passport, state driver's license, state-issued ID card, and national identity card.

  Arts & Sciences - for SAS faculty & staff only
  Suite 501, 3600 Market St. - open by appointment only
  Contact pennkey-help@sas.upenn.edu

  Dental Medicine - for Dental School students, faculty & staff only
  B-18 Evans Building - open on walk-in basis: Mon–Fri, 9 am–5 pm

  Engineering - for SEAS students, faculty & staff only
  169 Levine Hall - open on walk-in basis: Mon–Fri, 10 am–4 pm

  Law - for Law School students, faculty & staff only
  T-232 Law School - open by appointment only
  Contact 215-898-2679 or itshelp@law.upenn.edu

  Medicine - for SOM students, faculty & staff only
  Open by appointment only
  Contact 215-573-9185 for an appointment or setup code pickup

  Medicine - for CHOP affiliates
  New instructions, effective 1/28/08: http://www.med.upenn.edu/info
  Sponsorship form required prior to making an appointment

  Nursing - for Nursing students, faculty & staff only
  Nursing Education Building - by appointment only
  Students: Contact 215-898-6687, sherr@nursing.upenn.edu
  Faculty/Staff: Contact: 215-898-5981, helpis@nursing.upenn.edu

  Veterinary Medicine (Philadelphia campus) - for Philadelphia campus Vet students, faculty & staff only
  128 Rosenthal Hospital - open on walk-in basis: Mon–Fri, 9 am–10 am

  Veterinary Medicine (New Bolton Center) - for NBC students, faculty & staff only
  NBC Computing Help Desk, Widener Hospital - by appointment only, Mon–Fri, 9 am–5 pm
  Contact 610-444-5800, ext. 4357 or nbc-help@lists.vet.upenn.edu

  Wharton - for Wharton Staff & Faculty only
  Contact pennkey-help@wharton.upenn.edu to set up an appointment, or go to ISC Customer Service (listed above).

  24-hour, automated PennKey Setup Code Request Line (This service is not available to UPHS employees)

  215-746-PKEY (215-746-7539, or 6-7539 from a campus phone)

  1-866-406-PKEY (1-866-406-7539) - This toll-free number can be used from locations in the U.S. outside the Philadelphia metropolitan area, from Canada, and from the U.S. Virgin Islands.

  To confirm your identity, you will be asked to provide:

  • your Social Security Number or your PennID number (the middle 8-digit sequence of numbers on your PennCard)
  • your date of birth
  • a phone number where we can reach you

  A letter containing your Setup Code will be mailed to your address of record the following business day. Please allow 4-5 business days for the letter to arrive in the continental United States. International mailings may take longer. Important: If your letter does not arrive, send a follow-up query to pennkey@isc.upenn.edu rather than requesting a second Setup Code. For security purposes, a later request will nullify a previously requested Setup Code, so if the Setup Code you originally requested arrives late, it won't be useable.
  
  Note: Individuals with Non-Persistent PennKeys may not obtain a Setup Code through the Request Line.