Special Information for Local Support Providers

This area is designed to provide additional information to the technical professionals who are responsible for providing desktop support to PennKey users in their schools and centers.

Recent PennKey Changes

• Changes Overview
• Creating a PennCommunity record to reserve a PennName for new faculty & staff
• Answers to the most common PennKey questions seen at pennkey@isc

Kerberos Information

• Authentication Method Chart
• Kerberos Client Configuration (available on the Supported Products Page)
• Proxy Configuration Information for POBOX
• Bare Bones Ticket Manager Docs
• Using the UWash & Iowa State Proxies to FTP to WWW.UPENN.EDU

Critical Host Policy Information

• Critical Host Policy Overview
• Telnet Critical Host Compliance Information

PennKey Registration

• Guest PennKey Account Request Information
• PennKey Registration Error Messages
• Reserving a PennName for new faculty & staff
• Sample PennKey Letter
• PennKey Setup Code Distribution Chart (pdf)
• PennKey FAQ
• Support for LSPs