Special Information for Local Support Providers

This area is designed to provide additional information to the technical professionals who are responsible for providing desktop support to PennKey users in their schools and centers.

Recent PennKey Changes

• Changes Overview
• Creating a PennCommunity record to reserve a PennName for new faculty & staff
• Answers to the most common PennKey questions seen at pennkey@isc
• Ask a Question (Dynamic FAQ)

Kerberos Information

• Kerberos Client information is available on the Supported Products Page
• Bare Bones Ticket Manager Docs

Critical Host Policy Information

• Critical Host Policy Overview
• Telnet Critical Host Compliance Information

PennKey Registration

• Guest PennKey Account Request Information
• PennKey Registration Error Messages
• Reserving a PennName for new faculty & staff
• Sample PennKey Letter
• PennKey FAQ
• Support for LSPs